Libraries
760+ HR templates
Everything your business needs to stay compliant
Policies, contracts, letters, guidance and HR support tools for UK employers.
View full libraryPolicies, contracts, letters, guidance and HR support tools for UK employers.
View full libraryManage employee grievances with a complete, practical set of HR templates covering investigation, meetings, mediation, appeals and outcomes — helping you follow a clear, consistent and defensible process.
Use this toolkit to:
Toolkit contains:
Managers guide to handling workplace appeals, covering appeal grounds, preparation, meetings, impartiality, outcomes, documentation and HR support for UK employers.
This guide provides employers with a clear roadmap for handling employee grievances, promoting fairness, compliance, and a positive work environment.
Use this guide to understand the law and good practice on employee grievances, including the effective management of grievances and the practicalities of dealing with grievances.
Managers guide to managing workplace conflict through mediation, covering early intervention, mediation, manager responsibilities, informal resolution and HR support.
Our Grievance Policy template helps address and resolve employee complaints systematically and effectively, ensuring a fair process for all parties involved.
Whistleblowing policy template for UK employers covering protected disclosures, reporting concerns, confidentiality, investigations and protection from detriment.
Our Employee Appeal Letter Template provides a structured format for employees to appeal decisions, ensuring clarity and fairness in the process.
Our Employee Appeal Acknowledgment Letter Template confirms receipt of employee appeals, ensuring transparency and procedural fairness in the resolution process.
Facilitation meeting outcome letter for confirming discussions, agreed actions, workplace expectations and next steps following a facilitated meeting.
If an employee wishes to raise a grievance about a workplace issue, they can submit this model letter template to you.
Grievance appeal letter template to help employees formally challenge a grievance outcome.
If a grievance appeal hearing has been held, send this model letter template for confirmation of the outcome.
Our Grievance Decision Appeal Letter template empowers employees to present well-structured appeals, facilitating a fair and efficient grievance resolution process.
Grievance hearing invitation letter template for UK employers.
If a grievance hearing has been held, send this model letter template for confirmation of the outcome, and a right of appeal.
Our Grievance Investigation Confirmation Letter ensures a transparent process, confirming receipt and initiation of grievance investigation promptly.
Our Mediation Meeting Invitation Letter Template facilitates conflict resolution by inviting parties to engage in a structured dialogue process.
Our Outcome of Mediation Meeting Letter Template streamlines documenting mediation outcomes, preventing disputes, and ensuring clear understanding for both parties.
Notice of a Dispute letter template for UK employees or representatives to formally set out a workplace dispute, concerns, requested action and response.
If an employee wishes to raise a grievance about a workplace issue, they can submit this model form template to you.
If an employee has appealed against the outcome of a grievance, use this model script in an appeal hearing.
Grievance Hearing Script for UK employers to conduct fair grievance meetings, explore complaints, question evidence, hear responses and establish next steps.
Mediation meeting script for managers and HR covering workplace conflict, ground rules, employee perspectives, agreed actions and improving working relationships.
More than just templates, the Grievance Knowledge Hub brings together practical HR guidance, real-world experience and tried-and-tested resources to help you understand the subject, manage it effectively and make informed decisions.
Grievances are concerns, problems or complaints that employees raise with their employer. A grievance might concern matters such as an employee's work, physical working environment, pay and benefits, working hours, health and safety, working relationships or general treatment at work.
Grievances may be concerned with a wide range of issues, including the allocation of work, the working environment or conditions, the lack of opportunities for career development or the way in which someone has been managed.
Grievance templates are essential for managing a low-risk, compliant Grievance process.
A grievance process provides a structured way for an employee to raise concerns about their work or treatment. It will typically follow these key stages:
Grievances should be taken seriously. The process should be fair, impartial and proportionate to the issues raised.
Understand the common mistakes employers can make when managing this area of HR, helping you reduce risk, prevent unnecessary costs and ensure the process is handled fairly, consistently and correctly.
Here we show you which resources to use to effectively resolve an employee grievance, taking into account the different decisions and directions that are likely / possible.
Following this flowchart will ensure that you factor in all eventualities, follow legal / code of conduct or best practice processes, communicate effectively, and reduce the risk of things going wrong.
A grievance procedure is the process an employer uses to deal with an employee's concerns, complaints or workplace issues. It should provide a fair and structured opportunity for concerns to be considered.
Where appropriate, the employer should investigate the issues raised before reaching an outcome. The extent of the investigation should be proportionate to the nature and seriousness of the grievance.
Yes. Some workplace concerns may be resolved through an informal discussion or management action. Employees should not, however, be discouraged from raising a formal grievance where appropriate.
Employees have a statutory right to be accompanied at a formal grievance meeting by an appropriate companion where the statutory conditions are met.
Employees should normally be given an appropriate opportunity to appeal a formal grievance outcome. The appeal should be considered impartially.
HRDocBox combines real-world HR experience, subject-matter expertise and commercial understanding to support effective grievance processes with practical, tried-and-tested resources. With instant access, editable documents, ongoing updates and 12 months' access, you get practical HR support when you need it.
How this content is developed and reviewed
The Grievance templates toolkit is developed using a practical HR methodology that considers current UK employment legislation, ACAS guidance, CIPD good practice and the real-world HR process it supports. Templates and supporting information are regularly reviewed and updated, with additional reviews triggered by significant changes to legislation, guidance or established HR practice, helping ensure each document remains practical, relevant and suitable for UK employers.
Darryl Horn, Chartered HR Director
Darryl is a Chartered HR professional with over 25 years' experience in senior HR and employee relations roles.
He has extensive practical experience of managing grievance HR processes and founded hrdocbox to provide businesses with practical, professionally developed HR resources grounded in UK employment law and best practice.
HRDocBox has been creating practical UK HR documents since 2009.
"Darryl provides support and advice with excellent judgement, and has a strong understanding of people, policies and UK employment legislation."
"He is someone I trust; consistent, dependable, and committed to doing things properly."
Whether you employ 5 people or 50, hrdocbox gives you the structure, documents and expertise needed to manage employees professionally and legally.
Professionally written and fully compliant with UK employment law
Access a free contract template instantly - or save 10% on any document today.
Use this code at checkout for 10% off anything!
Includes instant download, updates, and full access to your HR templates.
Full library
780 templates