Grievance policy template
Supporting information
Our Grievance Policy template helps address and resolve employee complaints systematically and effectively, ensuring a fair process for all parties involved.
Grievance policy
1 Overview
1.1 This policy outlines the procedure for raising and resolving grievances in the workplace.
2 Scope
2.1 This policy is applicable to all employees of [company name].
3 General principles
3.1 A grievance refers to any issue, complaint, or concern an employee may have regarding their treatment, working conditions, or work environment. The organisation is committed to resolving grievances fairly and promptly and encourages employees to raise concerns in a constructive manner.
3.2 The grievance process is designed to ensure that complaints are addressed with due seriousness and respect. Employees are encouraged to use this procedure when they feel their issues cannot be resolved informally.
3.1 Informal Resolution
3.1.1 If you are dissatisfied with your treatment or any aspect of your work, we encourage you to raise the issue informally with your line manager. In many cases, an open conversation can resolve the matter without the need for formal procedures. If you are uncomfortable discussing the matter with your line manager, you may approach the HR Manager for support.
3.1.2 While informal discussions are encouraged, if these do not lead to a satisfactory resolution, you may choose to raise the matter formally through the grievance procedure.
3.2 Formal Grievance Procedure
If your issue cannot be resolved informally, you may submit a formal grievance. A formal grievance involves writing to your line manager (or HR manager if the grievance concerns your line manager). You should clearly set
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What is this for?
The Grievance Policy outlines the procedures for addressing employee concerns and disputes within the workplace. It provides a structured framework for employees to raise issues related to their employment, ensuring that grievances are handled fairly, consistently, and promptly.
By adhering to this policy, organisations can maintain a harmonious work environment, mitigate conflicts, and promote open communication. The policy ensures that all grievances are thoroughly investigated and resolved in a manner that upholds the rights of all parties involved, fostering trust and transparency within the organisation.
Extended guidance
Employment law compliance
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Employment Rights Act 1996: Provides the framework for employees to raise grievances and ensures they are treated fairly throughout the process.
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Equality Act 2010: Ensures that grievance procedures are non-discriminatory and provide equal opportunities for all employees to have their concerns addressed.
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Acas Code of Practice on Disciplinary and Grievance Procedures: Offers detailed guidelines on how to handle grievances effectively and fairly, recommending a clear, structured process.
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Data Protection Act 2018 (incorporating GDPR): Requires that any personal data collected during the grievance process is handled confidentially and in compliance with data protection principles.
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Best Practice: Clear Communication and Documentation: Ensure grievance procedures are clearly communicated to all employees and that thorough documentation is maintained throughout the process to support transparency and accountability.
