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Use this guide to understand the law and good practice on employee grievances, including the effective management of grievances and the practicalities of dealing with grievances.
Grievances are concerns, problems or complaints that employees raise with their employer. A grievance might concern matters such as an employee's work, physical working environment, pay and benefits, working hours, health and safety, working relationships or general treatment at work.
The purpose of a grievance procedure is to allow employees to raise genuine workplace grievances and have them dealt with fairly and objectively without fear of recrimination.
The grievance procedure should be in writing, as this helps to clarify the process. The structure of a grievance procedure It should be possible for most grievances to be dealt with informally by the employee's line manager. However, as it may not be possible to resolve some grievances informally, the organisation's grievance procedure should also allow employees to raise grievances formally with management or with the HR department if the organisation has one.
Most employers will stipulate in their grievance procedure that an employee who has a formal grievance should, in the first instance, raise it with his or her immediate line manager (unless the line manager is the subject of the grievance - in
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This guide reflects the "ACAS code of practice on disciplinary and grievance procedures", which provides practical guidance on handling workplace grievances.
Yes. The Managers guide to grievances is designed to be flexible and suitable for organisations of all sizes, including small businesses and charities. It follows UK employment law best practice, so even if you don't have an in-house HR team, you can confidently apply it.
Absolutely. As with the Managers guide to grievances, all of our templates are drafted with the latest ACAS guidance and UK employment legislation in mind. We review and update them regularly, so you can be confident they remain compliant.
Yes, we highlight the areas of the Managers guide to grievances that you need to update with your own details, and where you need to make decisions to suit your situation. This saves you time and ensures that you meet best practice.
Yes. Once purchased, you'll be able to download the Managers guide to grievances instantly. Templates are provided in editable Word or Excel format so you can customise them easily, and in PDF format for easy sharing.
If you're looking for broader support, we also offer toolkits and library bundles that include the Managers guide to grievances, along with other HR templates and policies for fully managing your situation. These may be more cost-effective if you need deeper advice.
The risk of using a free AI-generated template 'without review' includes your legal exposure, missing context, and no awareness of the wider process, whereas purchasing the Managers guide to grievances from us mitigates that risk.
Grievance toolkit
23 templates
£34.90
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