Your browser does not support JavaScript

Grievance investigation confirmation letter template

2 minute read
£ 15
Or, upgrade to our

Our Grievance Investigation Confirmation Letter ensures a transparent process, confirming receipt and initiation of grievance investigation promptly.

We also have budget-friendly bundles featuring this template:

What is a Grievance investigation confirmation letter?

The Grievance Investigation Confirmation Letter template serves to acknowledge the grievance, confirm the investigation's start, and provide relevant details, ensuring transparency and professionalism throughout the process. It reassures the employee that their concerns are taken seriously and sets expectations for a fair and systematic investigation, fostering a sense of trust and commitment to resolving the issue promptly.

What are the best practice implementation milestones / timescales?

Step Description Responsibility Timing (Days from Decision)
1 Receive Grievance: Acknowledge receipt of the employee's grievance and assess its nature to determine if an investigation is necessary. HR / Management Team N/A
2 Evaluate Grievance: Review the grievance details and identify the appropriate individual to conduct the investigation. HR / Management Team Day 1
3 Appoint Investigator: Appoint an impartial investigator to conduct the grievance investigation. HR / Management Team Day 3
4 Initiate Investigation: Issue an official communication, confirming the initiation of the grievance investigation. HR / Management Team Day 5
5 Prepare Confirmation Letter: Create a comprehensive Grievance Investigation Initiation Confirmation Letter, outlining the investigation details. HR / Investigator Day 7
Grievance investigation confirmation letter template
grievance investigation confirmation letter template

What legal and best practice aspects should employers be aware of?

  • Employment Rights Act 1996: Provides statutory rights and procedures for employees to raise grievances.

  • Equality Act 2010: Ensures fair treatment and prohibits discrimination in grievance investigations.

  • ACAS Code of Practice on Disciplinary and Grievance Procedures: Offers guidance on handling grievances fairly and consistently.

  • Trade Union and Labour Relations (Consolidation) Act 1992: Covers collective grievances and trade union representation.

  • Data Protection Act 2018: Ensures compliance with data protection principles when handling grievance-related information.

Grievance investigation confirmation [Delete this line]

[Company name]

[Sender address]



[Recipient name]

[Recipient address]


Dear [Recipient first name],

This letter is confirmation that on [date], the organisation received your [form/letter/email] dated [date] registering a formal grievance concerning [state concerns].

Following the completion of an investigation, we will organise a formal grievance meeting with you in line with the company's grievance policy.

In the meantime, [name of individual/line manager] has been authorised to investigate your allegation(s). If you have any questions before being invited to the official grievance hearing, please contact him or her by [telephone/email].

[Name of individual/the line manager] may be required to interview relevant witnesses and examine documents as part of this investigation. 

Your grievance will be kept as confidential as possible, and all witnesses will be instructed not to discuss it. However, it will be necessary to inform witnesses that a grievance has been filed as part of the investigation process.

Finally, the organisation would like to emphasise that no decision will be reached on your grievance until the investigation is concluded and you have had an opportunity to express your concerns formally at a grievance meeting.

Please be aware that you will be required to report to work as usual during the investigation.

Yours [faithfully | sincerely],



[Sender name]

[Sender job title]

[Sender telephone]
[Sender email]


The Grievance investigation confirmation letter template is issued by an employer
Issue path
The Grievance investigation confirmation letter template is issued to an employee


Previous step
Grievance letter template

If an employee wishes to raise a grievance about a workplace issue, they can submit this model letter template to you.

This step
Grievance investigation confirmation letter template
Next step
Investigation plan template

Use this form to determine the arragements for the investigation, including the issues to be explored, who is involved and the target date.

Related articles

Why buy our Grievance investigation confirmation letter template?
  • You save time and effort with a professionally written, editable HR document that is tailored to meet best practice.
  • You ensure compliance with applicable ACAS Codes of Conduct and other legal requirements.
  • You get a process flowchart to help you adhere to best practice.
  • You are notified by email whenever this template or its supporting resources are updated.
  • You enjoy 12 months of unlimited access with no hidden fees or extra costs.
  • You unlock a 25% discount on all future purchases or renewals of our libraries, toolkits, and templates.

What do our customers say about us?

I have been using the service now for around 6 months and it has been really useful in developing and updating polices and processes.

- Jamie Allan, Armstrong Craven ★★★★★

Armstrong Craven logo

Read full review on Google

Excellent library of resources and templates which have made my job in my small business so much easier to manage HR for my employees...

- Emma Hunt ★★★★★

Read full review on Google

Great value and the site contains an extensive library of essential HR documents. I access the site probably once a week...

- Laura Alliss-Etty ★★★★★

Read full review on Google

A great source of information and advice. I can highly recommend hrdocbox.

- Georgina Loom, The Hygiene Bank

The Hygiene Bank logo

HRDocBox is a great resource. It is incredibly good value, providing a large selection of HR guidance materials as well as...

- Emma Beauchamp ★★★★★

Read full review on Google

Enhancing Employment Opportunities for Autistic Individuals - A Government Review
Wed, 28 Feb 24

Enhancing Employment Opportunities for Autistic Individuals - A Government Review

The government has recently unveiled a comprehensive review aimed at improving support for autistic individuals in the workplace...