Mediation meeting script template

£ 15

Our Mediation Meeting Script template guides facilitators through structured conversations, promoting effective communication and resolution during mediations.

Why this script is necessary

The purpose of this template is to provide a guided framework for conducting mediation meetings, facilitating constructive conversations between parties in conflict.

By offering predefined prompts and dialogue suggestions, it ensures a balanced and productive discussion aimed at resolving disputes.

This script template aims to foster a collaborative atmosphere and promote understanding, ultimately aiding in finding mutually agreeable solutions to conflicts.

Workflow sequence

Previous step
Mediation meeting invitation letter template

Our Mediation Meeting Invitation Letter Template facilitates conflict resolution by inviting parties to engage in a structured dialogue process.

This step
Mediation meeting script
Next step
Mediation meeting outcome letter template

Our Outcome of Mediation Meeting Letter Template streamlines documenting mediation outcomes, preventing disputes, and ensuring clear understanding for both parties.

Practical example

Scenario: Workplace Conflict between Team Members

At ABC Limited, a marketing department consisting of ten employees works closely together on various projects. Recently, tension has been brewing between two team members, John and Emily.

John, a seasoned marketer with a preference for traditional advertising methods, often clashes with Emily, a younger colleague who advocates for digital marketing strategies. Their conflicting approaches have led to disagreements during team meetings, with both parties feeling frustrated and unheard.

Despite attempts from their line manager to address the issue informally, the conflict persists, affecting team morale and productivity. Recognising the need for a structured intervention, HR Manager Sarah decides to initiate a mediation meeting between John and Emily.

Sarah schedules the mediation meeting to provide a neutral and confidential space for John and Emily to air their grievances and work towards a resolution. The mediation process aims to facilitate open communication, identify underlying issues, and explore mutually acceptable solutions.

During the mediation meeting, Sarah guides the discussion, allowing John and Emily to express their perspectives and concerns without interruption. She encourages active listening, empathy, and respectful communication throughout the dialogue.

With Sarah's facilitation, John and Emily acknowledge the impact of their communication styles on team dynamics and express a willingness to find common ground. Through constructive dialogue and brainstorming, they agree to implement a more collaborative approach to project planning and decision-making, incorporating both traditional and digital marketing strategies.

Sarah concludes the mediation meeting by documenting the agreed-upon action plan and scheduling a follow-up meeting to review progress. She emphasises the importance of ongoing communication and conflict resolution skills to maintain a positive work environment.

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Reading time icon
Time to read / prep / use
5 mins
Document specs icon
Word count / length
442 words, 2 pages A4
Date last reviewed icon
Date last reviewed
1 June 2024
mediation meeting script template

Mediation meeting Script

Opening Statement:

Good morning/afternoon. My name is [Your Name], and I am the mediator for this meeting. I am here to facilitate a discussion between [Name of Parties] in the hopes of resolving any issues that may exist between them. The purpose of this meeting is to find a mutually acceptable solution that addresses the concerns of all parties involved. I would like to remind everyone that this is a confidential meeting, and anything discussed during this meeting will remain confidential.


Firstly, I would like to provide an overview of the mediation process. Mediation is a process in which parties come together to discuss their concerns and work towards a mutually acceptable solution. As the mediator, I will not make any decisions on behalf of the parties, but rather will facilitate discussions and help guide the parties towards a resolution. The success of the mediation process is dependent on the willingness of all parties to participate fully and openly.


Before we begin, I would like to review the agenda for this meeting:

  1. Introduction of parties and opening statements

  2. Discussion of concerns and issues

  3. Exploration of possible solutions

  4. Negotiation and agreement on a resolution

  5. Conclusion


Now, I would like to open up the discussion to the parties involved. [Name of Parties], please feel free to share your concerns and issues. It is important to listen actively and respectfully to each other and to speak in a calm and constructive manner. I will be here to facilitate the discussion, and I may ask clarifying questions or help restate issues to ensure that everyone is heard and understood.

Exploration of Solutions:

Once we have identified the concerns and issues, we can then begin to explore possible solutions. It is important to remain open-minded and to consider all options. I will be here to assist in this process and to help guide the negotiation towards a mutually acceptable resolution.

Negotiation and Agreement:

Finally, once we have identified a solution, we will negotiate the terms of the resolution and work towards an agreement. It is essential that all parties agree to the terms of the resolution, and that everyone feels that their concerns have been addressed.


In conclusion, I would like to thank all parties for their participation in this meeting. The success of the mediation process is dependent on the willingness of all parties to participate fully and openly. I hope that we can work towards a resolution that satisfies everyone involved. If we are unable to reach a resolution today, we can schedule another meeting to continue our discussions.

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Why choose our Mediation meeting script template?

Our content:

Is easy to edit and execute, with comprehensive implementation guidance.
Is designed by accredited, experienced HR practitioners.
Maintains your compliance with ACAS guidelines, legislation, and industry best practices.
Includes 12 months access to your purchase, with email alerts if updated or expanded.

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