Managers guide to grievance management obligations and timeline
This guide provides employers with a clear roadmap for handling employee grievances, promoting fairness, compliance, and a positive work environment.
- 1 page / 158 words.
- Last updated 21/05/2023.
- Designed for United Kingdom use.
- Suitable for use in other territories; check local laws first.
- Instantly download as Word / PDF / plain text, or send by email.
- Includes 12 months’ access, with all updates to this page provided free of charge and notified to you.
Managers guide to grievance management obligations and timeline
| Stage | Task | Timeframe |
| 1 | Receipt of Grievance | Within 5 working days |
| 2 | Initial Assessment and Investigation | Within 10 working days |
| 3 | Informal Resolution or Mediation (if applicable) | Within 15 working days |
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The purpose of this guide is to provide employers with a structured framework for effectively managing employee grievances. It outlines the stages, tasks, and timeframes involved in addressing and resolving grievances in a fair and timely manner.
By following this guide, employers can ensure compliance with employment laws, promote transparency, and foster a positive work environment through the proper handling of employee concerns.
Frequently Asked Questions
Frequently Asked Questions
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Can I use this template in my small business?
Yes. The Managers guide to grievance management obligations and timeline is designed to be flexible and suitable for organisations of all sizes, including small businesses and charities. It follows UK employment law best practice, so even if you don't have an in-house HR team, you can confidently apply it.
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Is this template compliant with 2025 UK employment law?
Absolutely. All of our templates are drafted with the latest ACAS guidance and UK employment legislation in mind. We review and update them regularly, so you can be confident they remain compliant.
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Can I customise it for my organisation?
Yes, we highlight the areas that you need to update with your own details, and where you need to make decisions to suit your situation. This saves you time and ensures that you meet best practice.
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Do I get instant access?
Yes. Once purchased, you'll be able to download it instantly. Templates are provided in editable Word or Excel format so you can customise them easily, and in PDF format for easy sharing.
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What if I need more help, not just this template?
If you're looking for broader support, we also offer toolkits and library bundles that include this template, along with other HR templates and policies for fully managing your situation. These may be more cost-effective if you need deeper advice.
