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If you are holding a grievance hearing, use this model script to help you navigate through the meeting legally and effectively.
1 [Welcome]
1.1 Hello [employee name], thank you for coming to this grievance hearing today.
2 [Purpose of the meeting]
2.1 The purpose of this hearing is to address any concerns you have raised and to work towards finding a resolution. We want to ensure that you have the opportunity to share your grievances, and we will take them seriously.
I will listen to your concerns set out in your letter of [date], give you an opportunity to explain further and
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The purpose of a grievance hearing script is to ensure that the hearing is conducted in a fair and impartial manner. The script outlines the purpose of the hearing, summarizes the nature of the grievance, and sets out ground rules for the hearing, such as speaking order, time limits, and rules of evidence.
The script also reminds participants that the focus of the hearing is on finding a fair and just resolution to the issue at hand, and not on assigning blame or taking sides. Overall, the script is designed to promote a constructive and respectful dialogue among all parties involved in the hearing.
Related HR resources and workflow
Explore the HR resources that may be relevant before and / or after using the Grievance hearing script, helping you understand the wider process, maintain appropriate documentation and follow a consistent approach.
If an employee raises a formal grievance, use this model letter template as an invitation to a grievance hearing to discuss their issues or complaints in detail.
If a grievance hearing has been held, send this model letter template for confirmation of the outcome, and a right of appeal.
Here are some key pieces of UK employment legislation that employers should be aware of when implementing a grievance hearing script:
The Employment Rights Act 1996: This act provides employees with the right to raise a grievance with their employer, and sets out the basic requirements for handling grievance procedures.
The Equality Act 2010: This act prohibits discrimination and harassment on the basis of a range of protected characteristics, including age, disability, gender, race, religion or belief, and sexual orientation.
The ACAS Code of Practice on Disciplinary and Grievance Procedures: This code provides practical guidance for employers on how to handle disciplinary and grievance procedures fairly and consistently.
The Data Protection Act 2018: This act regulates the processing of personal data, including data collected during the grievance process, and sets out employees' rights to access and correct their personal data.
The Human Rights Act 1998: This act incorporates the European Convention on Human Rights into UK law, and provides employees with a range of rights, including the right to a fair hearing.
Yes. This template has been designed for organisations of all sizes, including small businesses, charities and growing employers. It follows UK employment law best practice and can be adapted to suit your organisation.
Our templates are developed with UK employment legislation, Acas guidance and HR best practice in mind and are reviewed and updated as relevant requirements change. However, every employment situation is different, so the template should be adapted to the circumstances and checked against the employee's contract and your organisation's procedures before use.
Yes, we highlight the areas of the document that you need to update with your own details, and where you need to make decisions to suit your situation. This saves you time and ensures that you meet best practice.
Yes. Once purchased, you'll be able to download it instantly. Templates are provided in editable format (such as .doc or .xls) so you can customise them easily, and in PDF format for easy sharing.
If you're looking for broader support, we also offer toolkits and library bundles that include the Grievance hearing script template, along with other HR templates and policies for fully managing your situation. These may be more cost-effective if you need deeper advice.
AI can produce a document quickly, but effective HR documentation needs to be more than well-written words. It needs to reflect relevant UK employment law, HR best practice, practical considerations and the circumstances in which it will be used. These resources have been professionally developed around that wider HR context, drawing on extensive practical experience, rather than simply generating a generic document from a prompt.
Darryl Horn, Chartered HR Director
Darryl is a Chartered HR professional with over 25 years' experience in senior HR and employee relations roles.
He has extensive practical experience of managing grievance processes and founded hrdocbox to provide businesses with practical, professionally developed HR resources grounded in UK employment law and best practice.
"Darryl provides support and advice with excellent judgement, and has a strong understanding of people, policies and UK employment legislation."
"He is someone I trust; consistent, dependable, and committed to doing things properly."
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