Grievance hearing script template
If you are holding a grievance hearing, use this model script to help you navigate through the meeting legally and effectively.
- 2 pages / 253 words.
- Last updated 08/02/2025.
- Designed for United Kingdom use.
- Suitable for use in other territories; check local laws first.
- Instantly download as Word / PDF / plain text, or send by email.
- Includes 12 months’ access, with all updates to this page provided free of charge and notified to you.
Grievance hearing script
1 [Welcome]
1.1 Hello [employee name], thank you for coming to this grievance hearing today.
2 [Purpose of the meeting]
2.1 The purpose of this hearing is to address any concerns you have raised and to work towards finding a resolution. We want to ensure that you have the opportunity to share your grievances, and we will take them seriously.
I will listen to your concerns set out in your letter of [date], give you an opportunity to explain further and
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The purpose of a grievance hearing script is to ensure that the hearing is conducted in a fair and impartial manner. The script outlines the purpose of the hearing, summarizes the nature of the grievance, and sets out ground rules for the hearing, such as speaking order, time limits, and rules of evidence.
The script also reminds participants that the focus of the hearing is on finding a fair and just resolution to the issue at hand, and not on assigning blame or taking sides. Overall, the script is designed to promote a constructive and respectful dialogue among all parties involved in the hearing.
It is usually delivered to the Employee by the Employer / HR.
Compliance
Compliance
This Grievance hearing script template incorporates relevant UK laws and HR standards, including those listed below:
Here are some key pieces of UK employment legislation that employers should be aware of when implementing a grievance hearing script:
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The Employment Rights Act 1996: This act provides employees with the right to raise a grievance with their employer, and sets out the basic requirements for handling grievance procedures.
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The Equality Act 2010: This act prohibits discrimination and harassment on the basis of a range of protected characteristics, including age, disability, gender, race, religion or belief, and sexual orientation.
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The ACAS Code of Practice on Disciplinary and Grievance Procedures: This code provides practical guidance for employers on how to handle disciplinary and grievance procedures fairly and consistently.
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The Data Protection Act 2018: This act regulates the processing of personal data, including data collected during the grievance process, and sets out employees' rights to access and correct their personal data.
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The Human Rights Act 1998: This act incorporates the European Convention on Human Rights into UK law, and provides employees with a range of rights, including the right to a fair hearing.
Flowchart
Flowchart
Check which resources should be implemeted before and/or after the Grievance hearing script template, to understand the workflow.
Grievance hearing invitation letter
If an employee raises a formal grievance, use this model letter template as an invitation to a grievance hearing to discuss their issues or complaints in detail.
Grievance hearing outcome confirmation letter
If a grievance hearing has been held, send this model letter template for confirmation of the outcome, and a right of appeal.
Frequently Asked Questions
Frequently Asked Questions
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Can I use this template in my small business?
Yes. The Grievance hearing script template is designed to be flexible and suitable for organisations of all sizes, including small businesses and charities. It follows UK employment law best practice, so even if you don't have an in-house HR team, you can confidently apply it.
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Is this template compliant with 2025 UK employment law?
Absolutely. All of our templates are drafted with the latest ACAS guidance and UK employment legislation in mind. We review and update them regularly, so you can be confident they remain compliant.
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Can I customise it for my organisation?
Yes, we highlight the areas that you need to update with your own details, and where you need to make decisions to suit your situation. This saves you time and ensures that you meet best practice.
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Do I get instant access?
Yes. Once purchased, you'll be able to download it instantly. Templates are provided in editable Word or Excel format so you can customise them easily, and in PDF format for easy sharing.
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What if I need more help, not just this template?
If you're looking for broader support, we also offer toolkits and library bundles that include this template, along with other HR templates and policies for fully managing your situation. These may be more cost-effective if you need deeper advice.
