Your browser does not support JavaScript

Grievance hearing script template

2 min read
£ 15
Or, upgrade to our Grievance toolkit

If you are holding a grievance hearing, use this model script to help you navigate through the meeting legally and effectively.

We also have budget-friendly bundles featuring this template:

What is a Grievance hearing script?

The purpose of a grievance hearing script is to ensure that the hearing is conducted in a fair and impartial manner. The script outlines the purpose of the hearing, summarizes the nature of the grievance, and sets out ground rules for the hearing, such as speaking order, time limits, and rules of evidence.

The script also reminds participants that the focus of the hearing is on finding a fair and just resolution to the issue at hand, and not on assigning blame or taking sides. Overall, the script is designed to promote a constructive and respectful dialogue among all parties involved in the hearing.

Grievance hearing script template
grievance hearing script template

What legal and best practice aspects should employers be aware of?

Here are some key pieces of UK employment legislation that employers should be aware of when implementing a grievance hearing script:

  • The Employment Rights Act 1996: This act provides employees with the right to raise a grievance with their employer, and sets out the basic requirements for handling grievance procedures.

  • The Equality Act 2010: This act prohibits discrimination and harassment on the basis of a range of protected characteristics, including age, disability, gender, race, religion or belief, and sexual orientation.

  • The ACAS Code of Practice on Disciplinary and Grievance Procedures: This code provides practical guidance for employers on how to handle disciplinary and grievance procedures fairly and consistently.

  • The Data Protection Act 2018: This act regulates the processing of personal data, including data collected during the grievance process, and sets out employees' rights to access and correct their personal data.

  • The Human Rights Act 1998: This act incorporates the European Convention on Human Rights into UK law, and provides employees with a range of rights, including the right to a fair hearing.

Grievance hearing Script [Delete this line]


Hello [employee name], thank you for coming to this grievance hearing today. 

[Purpose of the meeting]

The purpose of this hearing is to address any concerns you have raised and to work towards finding a resolution. We want to ensure that you have the opportunity to share your grievances, and we will take them seriously.

I will listen to your concerns set out in your letter of [date], give you an opportunity to explain further and to ask you any clarifying questions we may have[, and outline the results of our recent investigation].

Once you have provided more details of your grievance, we will then adjourn the meeting [to investigate further]/[and I will decide whether to uphold any or all of your grievance.

This will be notified to you in writing along with details of any actions to be taken as a result.]

I will now go through your allegations in turn -  [Address each item in turn, allowing employee to explain, and responding where possible].

[Employee's suggested resolution]

Can you tell me what you think would be an appropriate resolution to your grievance?


Thank you for sharing your concerns with us. We will take your grievances seriously and work towards finding a solution that works for everyone. I will take into account everything you have said, and will [consider my decision.]/[be in touch once the investigation is completed in order to reconvene this hearing.]

If you have any further concerns or questions, please feel free to reach out to us."


The Grievance hearing script template is issued by an employer
Issue path
The Grievance hearing script template is issued to an employee


Previous step
Grievance hearing invitation letter template

If an employee raises a formal grievance, use this model letter template as an invitation to a grievance hearing to discuss their issues or complaints in detail.

This step
Grievance hearing script
Next step
Grievance hearing outcome confirmation letter template

If a grievance hearing has been held, send this model letter template for confirmation of the outcome, and a right of appeal.

Related articles

Who are some Companies who utilise our Grievance hearing script template?
Why buy our Grievance hearing script template?
  • You save time and effort with a professionally written, editable HR document that is tailored to meet best practice.
  • You ensure compliance with applicable ACAS Codes of Conduct and other legal requirements.
  • You get a process flowchart to help you adhere to best practice.
  • You are notified by email whenever this template or its supporting resources are updated.
  • You enjoy 12 months of unlimited access with no hidden fees or extra costs.
  • You unlock a 25% discount on all future purchases or renewals of our libraries, toolkits, and templates.

What do our customers say about us?

I have been using the service now for around 6 months and it has been really useful in developing and updating polices and processes.

- Jamie Allan, Armstrong Craven ★★★★★

Armstrong Craven logo

Read full review on Google

Excellent library of resources and templates which have made my job in my small business so much easier to manage HR for my employees...

- Emma Hunt ★★★★★

Read full review on Google

Great value and the site contains an extensive library of essential HR documents. I access the site probably once a week...

- Laura Alliss-Etty ★★★★★

Read full review on Google

A great source of information and advice. I can highly recommend hrdocbox.

- Georgina Loom, The Hygiene Bank

The Hygiene Bank logo

HRDocBox is a great resource. It is incredibly good value, providing a large selection of HR guidance materials as well as...

- Emma Beauchamp ★★★★★

Read full review on Google

Supporting Menopausal Employees and Avoiding Legal Risk
Thu, 22 Feb 24

Supporting Menopausal Employees and Avoiding Legal Risk

Guidance for Employers

The recent announcement from the Equality and Human Rights Commission (EHRC) clarifying the legal obligations surrounding menopause in the workplace has sparked important conversations...