Flexible and hybrid working templates toolkit

Flexible and hybrid working templates toolkit

£34.90

Flexible working templates for remote and hybrid arrangements. Support modern workforce needs while staying compliant with UK law.

Includes flexible working request forms, policy documents and approval guidance. Helps employers manage hybrid working arrangements consistently and fairly.

Specifications
Templates 30 ( 4 Guides, 3 Policies, 18 Letters, 1 Forms, 1 Contracts, 1 Scripts, 2 Plans, )
Access 12 months, includes updates
Jurisdiction England, Wales and Scotland
Based on UK employment law, ACAS guidance
Delivery Instant download
Formats .doc · .xls · .pdf · .txt · email
When purchased
All templates Download all templates in this collection as a ZIP file Available after purchase
Contents

What is Flexible and Hybrid Working?

Flexible working is simply requesting to work a different pattern to that stated on the employee's terms and conditions of employment. Examples of kinds of flexible working that can be requested include:

Hybrid working is a particular kind of flexible working that combines the benefit of being both in the workplace, and at home. As a form of flexible working, it can be accessed through the formal procedure. 

Flexible and hybrid working templates are essential for managing a low-risk, compliant Flexible and hybrid working process.

What does case law tell us about the importance of good handling of flexible and hybrid working processes?

Good flexible and hybrid working management is essential for maintaining a fair, consistent and legally compliant process while reducing the risk of costly employment tribunal claims, financial liability and reputational damage.

Understanding how employment tribunals have approached flexible and hybrid working-related claims can help employers and HR professionals assess whether their proposed actions are reasonable, proportionate and consistent with established employment law principles.

Here are some notable rulings and their implications:

Flexible Working

  • Wilson v Financial Conduct Authority (2024)

    Facts: Miss Wilson, a Senior Manager at the FCA, requested to work entirely remotely. The FCA, citing potential detrimental impacts on performance and team dynamics, rejected her request.

    Outcome: The Employment Tribunal found the FCA had breached the statutory decision period, awarding Miss Wilson one week's pay as compensation. The Tribunal upheld the FCA's decision based on the validity of their concerns.

    Key Takeaway: This underscores the importance of employers providing detailed, fact-based reasons for flexible working decisions.

  • Hedger v British Deaf Association (2019)

    Facts: Ms. Hedger, who worked for the BDA, was denied a flexible working request to reduce her hours to accommodate childcare.

    Outcome: The Tribunal found the refusal lacked adequate justification and awarded Ms. Hedger £36,000 for indirect sex discrimination.

    Key Takeaway: This case highlighted the need for employers to carefully consider the impact of flexible working refusals, especially regarding employees with caregiving responsibilities.

  • Thompson v Scancrown Ltd (2021)

    Facts: Mrs. Thompson requested to adjust her working hours to pick up her child from nursery. Her employer refused, leading her to resign and file for indirect sex discrimination.

    Outcome: The Tribunal ruled in her favour, awarding her £184,961.32.

    Key Takeaway: The decision emphasised that inflexible working hours can disproportionately disadvantage women with childcare responsibilities, requiring employers to justify such practices thoroughly.

Hybrid Working

  • Harvey v City of Oxford Bus Services Ltd (2020)

    Facts: Mr. Harvey, an employee who observed the Sabbath, faced a conflict with his employer's requirement to work on weekends as part of a hybrid working policy.

    Outcome: The tribunal held that the employer’s policy indirectly discriminated against Mr. Harvey due to his religious beliefs.

    Key Takeaway: Hybrid working policies must be flexible enough to accommodate religious practices, and employers should justify the need for specific working days if it impacts employees’ religious observances.

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What is a typical flexible and hybrid working process workflow?

Here we show you which resources to use to effectively respond to a request for flexible working, taking into account the different decisions and directions that are likely / possible.

Following this flowchart will ensure that you factor in all eventualities, follow legal / code of conduct or best practice processes, communicate effectively, and reduce the risk of things going wrong.

Flexible working request letter template
Flexible working request acknowledgement letter

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Compliance

UK employment law and best practice

  • From 6 April 2024, employees will be able to request flexible working from their first day in a new job.

  • If an employee is dismissed for requesting flexible working, no qualifying time of employment is necessary to file a claim for wrongful dismissal.

  • Full-time and part-time employees have the same ability to seek flexible working hours.

  • If an employee's request for flexible working is denied, he or she must file any claims with an employment tribunal within three months after the relevant date.

  • Organisations that are a 'good fit' for hybrid working can see benefits in the wellbeing, engagement, and motivation of their employees, as well as in productivity. 

  • Guidance from Acas and the CIPD on hybrid working helps employers to transition into this way of working, and highlights the important considerations to make.

UK employment law guidance for Flexible and hybrid working templates toolkit

Related Articles

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The 4 Day Week Trial: A Game-Changer for the Future of Work?

Hybrid Working: The Key to a Healthier and Happier Workforce

Hybrid Working: The Key to a Healthier and Happier Workforce

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About the founder

Darryl Horn, Chartered HR Director

Darryl is a Chartered HR professional with over 25 years' experience in senior HR and employee relations roles.

He has extensive practical experience of managing flexible and hybrid working processes and founded hrdocbox to provide businesses with practical, professionally developed HR resources grounded in UK employment law and best practice.

HRDocBox has been creating practical UK HR documents since 2009.

Executive recommendation

"Darryl provides support and advice with excellent judgement, and has a strong understanding of people, policies and UK employment legislation."

"He is someone I trust; consistent, dependable, and committed to doing things properly."

RB
Ruth Brock Chief Executive Officer The Hygiene Bank

Frequently Asked Questions

Can small businesses use these Flexible and hybrid working templates?

Yes. The Flexible and hybrid working templates in this toolkit are designed to be flexible and suitable for organisations of all sizes, including small businesses and charities. They follow UK employment law best practice, so even if you don't have an in-house HR team, you can confidently manage Flexible and hybrid working processes and issues.

Are these Flexible and hybrid working templates up to date for UK law in 2026?

Absolutely. All templates are drafted with the latest ACAS guidance and UK employment legislation in mind. We review and update them regularly, so you can be confident they remain compliant.

What types of Flexible and hybrid working letters and documents are included?

Every toolkit includes a complete set of editable templates, supporting documents, and manager guidance designed to save time and ensure compliance.

How will this help me as an HR manager or business owner?

Purchasing the toolkit saves you hours of drafting time and reduces the risk of legal mistakes. Instead of starting from scratch, you'll have clear, professional templates that you can adapt to your business.

Do I get instant access to the templates?

Yes. Once purchased, you'll be able to download the Flexible and hybrid working toolkit instantly. The templates are provided in editable Word or Excel format so you can customise them easily, and PDF format for easy sharing.

Can I preview a sample Flexible and hybrid working template before buying?

We provide free examples of our templates here. This gives you a sense of the quality and layout before you commit to purchasing the full toolkit.

What if I need a full HR toolkit, not just Flexible and hybrid working templates?

If you're looking for broader support, we also offer library bundles that include Flexible and hybrid working templates along with absence, grievance, and other HR policies. These may be more cost-effective if you need a complete HR library.

Why should I use these templates, and not AI to generate them?

The risk of using free AI-generated templates 'without review' includes your legal exposure, missing context, and no awareness of the wider process. Purchasing from us mitigates that risk.

The Flexible and hybrid working templates toolkit is also included within these bundles:

Full library Full library 776 templates
£99.99

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