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Flexible working request acknowledgement letter template

£ 15

Use this model letter to notify the employee that their flexible working request has been received and that a meeting will be set up to discuss it with them.

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How long to understand and prepare this letter?
5 mins
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flexible working request acknowledgement letter template

What is a Flexible working request acknowledgement letter?

There is no set procedure for employers to follow when dealing with statutory requests for flexible working, but they must deal with such requests in a reasonable manner.

The employer must notify the employee of its decision within two months of the request, or a longer period if agreed with the employee.

Best practice timescale for this to be issued
When should this letter be issued?
Within enough time to hold a meeting no later than 28 days after the employees request
Issued by who, to whom
Who should issue this letter, and to whom?
The Employer (you) to the Employee
Applicable legal jurisdiction
In which jurisdiction can this letter be used?
Great Britain & NI (United Kingdom)
  1. Within 28 days of receiving the employee's request, the employer must arrange a meeting with the employee to discuss their request.

  2. After the meeting, the employer must consider the request carefully, taking into account the needs of the business and the impact on the employee.

  3. Within 14 days of the meeting, the employer must inform the employee of their decision in writing. If the employer needs more time to consider the request, they must inform the employee in writing and provide a new decision date, which must be within two months of the original request.

  4. If the employer approves the request, they must inform the employee of the changes to their working arrangements and the date on which the changes will come into effect.

  5. If the employer rejects the request, they must provide clear reasons for the decision in writing and explain the appeals process.

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Flexible working request acknowledgement [Delete this line]

[Company name]

[Sender address]

 

[date]

[Recipient name]

[Recipient address]

 

Dear [Recipient first name],

 

Acknowledgement of Flexible Working Request

I confirm that I received your request to change your work pattern on [date].

I shall be arranging a meeting to discuss your application within 28 days following this date. In the meantime, you might want to consider whether you would like a colleague to accompany you to the meeting.

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Yours [faithfully | sincerely],

 

 

[Sender name]

[Sender job title]

[Sender telephone]
[Sender email]

What communication / process sequence is this part of?

Previous step
Letters
Flexible working request letter template

Our Flexible Working Request Letter Template simplifies the process, enabling employees to request flexible arrangements with confidence and clarity.

This step
Flexible working request acknowledgement letter template
Next step
Letters
Flexible working request acceptance letter template

Use this model letter to provide an employee with formal acceptance of their flexible working request.

Why buy our Flexible working request acknowledgement letter template?

  • It's easily editable and implementable, saving you time and money
  • It's designed by CIPD accedited Chartered HR practitioners with operational experience in this area
  • You will maintain compliance with ACAS guidelines, legislation, and industry best practices
What other advantages does buying from hrdocbox.co.uk offer?
  • Email notifications for any updates made to this template or its accompanying materials
  • 12 months of unrestricted access without any additional costs (any update in that period is free to you)
  • A 25% discount on all library, toolkit, and template purchases/renewals

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