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Use this model letter to notify the employee that their flexible working request has been received and that a meeting will be set up to discuss it with them.
[Sender name]
[Sender address]
[date]
[Recipient name]
[Recipient address]
Dear [Recipient first name],
Acknowledgement of Flexible Working Request
I confirm that I received your request to change your work pattern on [date].
I shall
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For more value, this is also found in our Full library and Flexible and hybrid working templates toolkit
There is no set procedure for employers to follow when dealing with statutory requests for flexible working, but they must deal with such requests in a reasonable manner.
The employer must notify the employee of its decision within two months of the request, or a longer period if agreed with the employee.
Related HR resources and workflow
Explore the HR resources that may be relevant before and / or after using the Flexible working request acknowledgement letter, helping you understand the wider process, maintain appropriate documentation and follow a consistent approach.
Our Flexible Working Request Letter Template simplifies the process, enabling employees to request flexible arrangements with confidence and clarity.
Use this model letter to provide an employee with formal acceptance of their flexible working request.
When using this Flexible working request acknowledgement letter, employers should consider the relevant UK employment legislation, Acas guidance and their own HR policies and procedures, including:
Within 28 days of receiving the employee's request, the employer must arrange a meeting with the employee to discuss their request.
After the meeting, the employer must consider the request carefully, taking into account the needs of the business and the impact on the employee.
Within 14 days of the meeting, the employer must inform the employee of their decision in writing. If the employer needs more time to consider the request, they must inform the employee in writing and provide a new decision date, which must be within two months of the original request.
If the employer approves the request, they must inform the employee of the changes to their working arrangements and the date on which the changes will come into effect.
If the employer rejects the request, they must provide clear reasons for the decision in writing and explain the appeals process.
Yes. This template has been designed for organisations of all sizes, including small businesses, charities and growing employers. It follows UK employment law best practice and can be adapted to suit your organisation.
Our templates are developed with UK employment legislation, Acas guidance and HR best practice in mind and are reviewed and updated as relevant requirements change. However, every employment situation is different, so the template should be adapted to the circumstances and checked against the employee's contract and your organisation's procedures before use.
Yes, we highlight the areas of the document that you need to update with your own details, and where you need to make decisions to suit your situation. This saves you time and ensures that you meet best practice.
Yes. Once purchased, you'll be able to download it instantly. Templates are provided in editable format (such as .doc or .xls) so you can customise them easily, and in PDF format for easy sharing.
If you're looking for broader support, we also offer toolkits and library bundles that include the Flexible working request acknowledgement letter template, along with other HR templates and policies for fully managing your situation. These may be more cost-effective if you need deeper advice.
AI can produce a document quickly, but effective HR documentation needs to be more than well-written words. It needs to reflect relevant UK employment law, HR best practice, practical considerations and the circumstances in which it will be used. These resources have been professionally developed around that wider HR context, drawing on extensive practical experience, rather than simply generating a generic document from a prompt.
Darryl Horn, Chartered HR Director
Darryl is a Chartered HR professional with over 25 years' experience in senior HR and employee relations roles.
He has extensive practical experience of managing flexible and hybrid working processes and founded hrdocbox to provide businesses with practical, professionally developed HR resources grounded in UK employment law and best practice.
"Darryl provides support and advice with excellent judgement, and has a strong understanding of people, policies and UK employment legislation."
"He is someone I trust; consistent, dependable, and committed to doing things properly."
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