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Use this model letter to notify the employee that their flexible working request has been received and that a meeting will be set up to discuss it with them.
[Sender name]
[Sender address]
[date]
[Recipient name]
[Recipient address]
Dear [Recipient first name],
Acknowledgement of Flexible Working Request
I confirm that I received your request to change your work pattern on [date].
I shall
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There is no set procedure for employers to follow when dealing with statutory requests for flexible working, but they must deal with such requests in a reasonable manner.
The employer must notify the employee of its decision within two months of the request, or a longer period if agreed with the employee.
Check which resources should be implemeted before and/or after the Flexible working request acknowledgement letter template, to understand the workflow.
Our Flexible Working Request Letter Template simplifies the process, enabling employees to request flexible arrangements with confidence and clarity.
Use this model letter to provide an employee with formal acceptance of their flexible working request.
This Flexible working request acknowledgement letter template incorporates relevant UK laws and HR standards, including those listed below:
Within 28 days of receiving the employee's request, the employer must arrange a meeting with the employee to discuss their request.
After the meeting, the employer must consider the request carefully, taking into account the needs of the business and the impact on the employee.
Within 14 days of the meeting, the employer must inform the employee of their decision in writing. If the employer needs more time to consider the request, they must inform the employee in writing and provide a new decision date, which must be within two months of the original request.
If the employer approves the request, they must inform the employee of the changes to their working arrangements and the date on which the changes will come into effect.
If the employer rejects the request, they must provide clear reasons for the decision in writing and explain the appeals process.
Yes. The Flexible working request acknowledgement letter template is designed to be flexible and suitable for organisations of all sizes, including small businesses and charities. It follows UK employment law best practice, so even if you don't have an in-house HR team, you can confidently apply it.
Absolutely. As with the Flexible working request acknowledgement letter template, all of our templates are drafted with the latest ACAS guidance and UK employment legislation in mind. We review and update them regularly, so you can be confident they remain compliant.
Yes, we highlight the areas of the Flexible working request acknowledgement letter template that you need to update with your own details, and where you need to make decisions to suit your situation. This saves you time and ensures that you meet best practice.
Yes. Once purchased, you'll be able to download the Flexible working request acknowledgement letter template instantly. Templates are provided in editable Word or Excel format so you can customise them easily, and in PDF format for easy sharing.
If you're looking for broader support, we also offer toolkits and library bundles that include the Flexible working request acknowledgement letter template, along with other HR templates and policies for fully managing your situation. These may be more cost-effective if you need deeper advice.
The risk of using a free AI-generated template 'without review' includes your legal exposure, missing context, and no awareness of the wider process, whereas purchasing the Flexible working request acknowledgement letter template from us mitigates that risk.
Flexible and hybrid working toolkit
29 templates
£34.90
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