Flexible working request acknowledgement letter template
Use this model letter to notify the employee that their flexible working request has been received and that a meeting will be set up to discuss it with them.
- 1 page / 50 words.
- Last updated 06/04/2024.
- Designed for United Kingdom use.
- Suitable for use in other territories; check local laws first.
- Instantly download as Word / PDF / plain text, or send by email.
- Includes 12 months’ access, with all updates to this page provided free of charge and notified to you.
Flexible working request acknowledgement letter
[Sender name]
[Sender address]
[date]
[Recipient name]
[Recipient address]
Dear [Recipient first name],
Acknowledgement of Flexible Working Request
I confirm that I received your request to change your work pattern on [date].
I shall
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There is no set procedure for employers to follow when dealing with statutory requests for flexible working, but they must deal with such requests in a reasonable manner.
The employer must notify the employee of its decision within two months of the request, or a longer period if agreed with the employee.
It is usually delivered to the Employee by the Employer / HR.
It should be actioned within enough time to hold a meeting no later than 28 days after the employees request.
Compliance
Compliance
This Flexible working request acknowledgement letter template incorporates relevant UK laws and HR standards, including those listed below:
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Within 28 days of receiving the employee's request, the employer must arrange a meeting with the employee to discuss their request.
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After the meeting, the employer must consider the request carefully, taking into account the needs of the business and the impact on the employee.
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Within 14 days of the meeting, the employer must inform the employee of their decision in writing. If the employer needs more time to consider the request, they must inform the employee in writing and provide a new decision date, which must be within two months of the original request.
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If the employer approves the request, they must inform the employee of the changes to their working arrangements and the date on which the changes will come into effect.
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If the employer rejects the request, they must provide clear reasons for the decision in writing and explain the appeals process.
Flowchart
Flowchart
Check which resources should be implemeted before and/or after the Flexible working request acknowledgement letter template, to understand the workflow.
Flexible working request letter
Our Flexible Working Request Letter Template simplifies the process, enabling employees to request flexible arrangements with confidence and clarity.
Flexible working request acceptance letter
Use this model letter to provide an employee with formal acceptance of their flexible working request.
Frequently Asked Questions
Frequently Asked Questions
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Can I use this template in my small business?
Yes. The Flexible working request acknowledgement letter template is designed to be flexible and suitable for organisations of all sizes, including small businesses and charities. It follows UK employment law best practice, so even if you don't have an in-house HR team, you can confidently apply it.
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Is this template compliant with 2025 UK employment law?
Absolutely. All of our templates are drafted with the latest ACAS guidance and UK employment legislation in mind. We review and update them regularly, so you can be confident they remain compliant.
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Can I customise it for my organisation?
Yes, we highlight the areas that you need to update with your own details, and where you need to make decisions to suit your situation. This saves you time and ensures that you meet best practice.
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Do I get instant access?
Yes. Once purchased, you'll be able to download it instantly. Templates are provided in editable Word or Excel format so you can customise them easily, and in PDF format for easy sharing.
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What if I need more help, not just this template?
If you're looking for broader support, we also offer toolkits and library bundles that include this template, along with other HR templates and policies for fully managing your situation. These may be more cost-effective if you need deeper advice.
