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Management document package
Flexible working document library

Flexible working request acknowledgement letter template

When to use it

This letter is to notify the employee that their flexible working request has been received and that a meeting will be set up to discuss it with the employee. This must be completed within 28 days of receipt of the employee's application.

Employees have the right to make a flexible working request if they have worked for their employer for at least 26 weeks, and they have not made any other flexible working request in the last 12 months.

There is no set procedure for employers to follow when dealing with statutory requests for flexible working, but they must deal with such requests in a reasonable manner. The employer must notify the employee of its decision within three months of the request, or a longer period if agreed with the employee.

[Company name]

[Sender address]


[Recipient name]

[Recipient address]

Dear [Recipient first name],

Acknowledgement of Flexible Working Request

I confirm that I received your request to change your work pattern on [date].

I shall be arranging a meeting to discuss your application within 28 days following this

The full Flexible working request acknowledgement letter template will be available once purchased.

Reviewed 1 April 2022

Free downloadable guides (.pdf format)

Flexible working explained

Flexible working is simply requesting to work a different pattern to that stated on the employee's terms and conditions of employment. Any employee with 26 weeks of service with the same employer has the right to make a request to work flexibly.

Examples of kinds of flexible working that can be requested include:

  • reducing hours to work part-time
  • changing start and finish times
  • having flexibility with start and finish time (sometimes known as ‘flexitime’)
  • working hours over fewer days (‘compressed hours’)
  • working from home or elsewhere (‘remote working’)
  • sharing the job with someone else (‘job share’)