Flexible working request acceptance letter template
Use this model letter to provide an employee with formal acceptance of their flexible working request.
- 1 page / 222 words.
- Last updated 04/06/2025.
- Designed for United Kingdom use.
- Suitable for use in other territories; check local laws first.
- Instantly download as Word / PDF / plain text, or send by email.
- Includes 12 months’ access, with all updates to this page provided free of charge and notified to you.
Flexible working request acceptance letter
[Sender name]
[Sender address]
[date]
[Recipient name]
[Recipient address]
Dear [Recipient first name],
Acceptance of Flexible Working Request
I am writing to confirm that we have reviewed and accepted your request for flexible working. We are pleased to inform you that your proposed changes to your working pattern have been approved.
Your new working pattern will commence on [Start Date], and your working hours will be [New Working Hours]. [This will enable you to better balance your work and personal commitments and will allow you
You're currently viewing a limited preview. For instant full access, purchase this item or a parent bundle.
A flexible working request acceptance letter confirms that the employer has approved the employee's request for changed working arrangements. It outlines the start date, any changes to working hours, location, or pattern, and any additional terms, such as the duration or trial period.
The letter ensures both parties are clear on the new arrangements and expectations, helping to prevent misunderstandings or disputes. It also serves as a formal record of the agreement for future reference.
In essence, the letter formalises the agreement, providing clarity and certainty for both the employer and employee.
It is usually delivered to the Employee by the Employer / HR.
It should be actioned within 14 days of the flexible working application, or the flexible working application meeting taking place.
Compliance
Compliance
This Flexible working request acceptance letter template incorporates relevant UK laws and HR standards, including those listed below:
[GB: All employees have the right to make a flexible working request from day 1 of employment | NI Employees with at least 26 weeks’ continuous service with you have the right to make flexible working requests] and you have a duty to consider those requests in a reasonable manner.
You must consider any flexible working request within 2 months of the application (including any appeal), unless the employee agrees to extend this period.
Here are some UK employment legislations that support the implementation of a flexible working request acceptance letter:
-
The Employment Rights Act 1996: This legislation gives employees the legal right to request flexible working arrangements.
-
The Equality Act 2010: This legislation requires employers to consider flexible working arrangements as a reasonable adjustment for employees with disabilities, to ensure that they are not discriminated against in the workplace.
-
The Part-Time Workers (Prevention of Less Favourable Treatment) Regulations 2000: This legislation requires that part-time workers are not treated less favourably than full-time workers in relation to their pay and conditions, including the right to request flexible working arrangements.
-
The Flexible Working Regulations 2014 and The Flexible Working Regulations (Northern Ireland) 2015: This legislation sets out the procedural requirements that employers must follow when considering a flexible working request, including the requirement to respond to the request in writing.
-
The Data Protection Act 2018: This legislation requires that any personal data collected during the flexible working request process is handled and stored in accordance with data protection laws.
-
The GDPR: This legislation requires that employers obtain explicit consent from employees before collecting their personal data during the flexible working request process, and that they handle the data in accordance with GDPR regulations.
Flowchart
Flowchart
Check which resources should be implemeted before and/or after the Flexible working request acceptance letter template, to understand the workflow.
Flexible working request acknowledgement letter
Use this model letter to notify the employee that their flexible working request has been received and that a meeting will be set up to discuss it with them.
Frequently Asked Questions
Frequently Asked Questions
-
Can I use this template in my small business?
Yes. The Flexible working request acceptance letter template is designed to be flexible and suitable for organisations of all sizes, including small businesses and charities. It follows UK employment law best practice, so even if you don't have an in-house HR team, you can confidently apply it.
-
Is this template compliant with 2025 UK employment law?
Absolutely. All of our templates are drafted with the latest ACAS guidance and UK employment legislation in mind. We review and update them regularly, so you can be confident they remain compliant.
-
Can I customise it for my organisation?
Yes, we highlight the areas that you need to update with your own details, and where you need to make decisions to suit your situation. This saves you time and ensures that you meet best practice.
-
Do I get instant access?
Yes. Once purchased, you'll be able to download it instantly. Templates are provided in editable Word or Excel format so you can customise them easily, and in PDF format for easy sharing.
-
What if I need more help, not just this template?
If you're looking for broader support, we also offer toolkits and library bundles that include this template, along with other HR templates and policies for fully managing your situation. These may be more cost-effective if you need deeper advice.
