Concern about lateness or timekeeping meeting script template

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This Concern About Lateness or Timekeeping Meeting Script provides a structured way for managers to discuss repeated or significant lateness with an employee. It helps managers explain the concern, understand the reasons for lateness, consider any relevant support and agree clear expectations for improvement.

Use this script to:

  • Raise concerns about an employee's lateness in a clear and respectful way
  • Understand the reasons behind the employee's attendance pattern
  • Agree practical actions and expectations for improvement
  • Confirm appropriate follow-up and monitoring arrangements
Concern about lateness or timekeeping meeting script template
2026 Reviewed

What's included in this template?

This template brings together the key information, sections and considerations you need to create a clear, comprehensive and professional HR document. Preview the document below.

  • Opening the meeting and explaining its purpose
  • Raising the lateness concern using factual information
  • Questions to understand the employee's circumstances
  • Discussion of support and practical solutions
  • Agreeing attendance expectations and actions
  • Closing the meeting and confirming follow-up

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Opening the meeting

Thank you for meeting with me. I wanted to have a conversation with you about your recent timekeeping and, in particular, the occasions when you have arrived after your expected start time.

The purpose of today's meeting is to understand what has been happening, give you an opportunity to explain any reasons for the lateness and discuss what may need to happen going forward.

This is intended to be a constructive conversation, and I would like to hear your perspective before we agree any next steps.

Explaining the concern

Looking at your recent attendance and timekeeping record, I can see that you have arrived late on [number] occasions during [period]. For example, on [date] you arrived at [time] when your expected start time was [time], and on [date] you arrived at [time].

The concern is that repeated lateness can affect [the team / customers / production / workload / handovers / other relevant impact]. We therefore need to make sure that the expected start time is being met consistently.

Understanding the circumstances

Can you talk me through what has been

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£9.99
Specifications
Access 12 months, with updates
Length 2 pages • 459 words
Jurisdiction England, Wales, Scotland
Based on UK law, ACAS guidance
Last review 16/09/2026
Next review 16/03/2027
Delivery Instant digital delivery
Formats .doc · .txt · email

What is a concern about lateness or timekeeping meeting script?

Concern about lateness or timekeeping meeting script template preview

This meeting script helps managers hold a structured conversation when an employee has been arriving late for work. It provides a practical framework for raising the concern without making assumptions and gives the employee an opportunity to explain what is happening.

Raising the concern

The meeting should clearly explain the attendance concern, including the relevant pattern or examples of lateness. Managers should focus on the facts and explain the impact that repeated lateness may have on the employee's role, colleagues, customers or the operation.

Understanding the reasons

The employee should be given a reasonable opportunity to explain the reasons for their lateness. There may be practical, personal, health-related or work-related circumstances that need to be understood before deciding what action is appropriate.

Considering support

Where the discussion identifies an underlying issue, the manager should consider whether any appropriate support, reasonable adjustment or other practical measure may be relevant. Any action should reflect the circumstances and the organisation's normal policies and procedures.

Agreeing expectations

The manager should make clear what attendance and timekeeping standards are expected and agree any practical steps the employee needs to take. Where appropriate, the discussion can also confirm how and when progress will be reviewed.

Following up

A follow-up conversation can establish whether punctuality has improved and whether the agreed arrangements are working. If lateness continues, the manager should consider whether further action is appropriate under the organisation's attendance, capability or disciplinary procedures.

Example

An employee has arrived late on several occasions over the previous month, including a number of occasions where their lateness has affected the start of their shift. The manager reviews the attendance records and arranges a meeting to discuss the concern.

The manager explains the pattern of lateness using specific dates and times and explains the practical impact on the team. The employee is then given an opportunity to explain what has been causing the problem.

The employee explains that there have been difficulties with their usual travel arrangements. The manager discusses whether there are any practical steps the employee can take to improve their punctuality and confirms the normal start-time expectations.

The manager and employee agree that the employee will make alternative travel arrangements and that punctuality will be reviewed over the following four weeks. The manager explains that the matter will be reviewed again if the lateness continues.

Implementation guidance

Use these best practice actions, recommended timescales and process stages to understand when and how the Concern about lateness or timekeeping meeting script should be used, helping ensure each step is handled consistently and appropriately documented.

Step Description Responsibility Timing
1 Review the employee's attendance and timekeeping information and identify the specific lateness concerns that need to be discussed. Manager / HR 1–2 working days before meeting
2 Hold the meeting, explain the concern and give the employee a reasonable opportunity to explain the reasons for their lateness. Manager / Employee On agreed meeting date
3 Consider whether there are underlying circumstances, support needs, reasonable adjustments or practical measures that should be addressed. Manager / HR During meeting
4 Agree clear expectations and any actions required to improve punctuality, including how progress will be monitored. Manager / Employee By end of meeting
5 Record the discussion and review progress against the agreed expectations, taking further appropriate action if the concern continues. Manager / HR 2–4 weeks after meeting
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Common mistakes

Understand the common mistakes to avoid when using this HR template, helping you reduce risk, prevent unnecessary costs and ensure the process is handled correctly.

  • Raising the concern without evidence – use accurate attendance information and specific examples rather than relying on general impressions.
  • Making assumptions about the reason – give the employee an opportunity to explain their circumstances before deciding what action is appropriate.
  • Focusing only on the problem – consider whether there are practical solutions or appropriate support that could help improve punctuality.
  • Failing to explain expectations – make sure the employee understands the required start time and the standard expected going forward.
  • Agreeing vague actions – identify specific steps, responsibilities and review arrangements where improvement is required.
  • Failing to follow up – review the employee's punctuality within the agreed timeframe and address any continuing concerns appropriately.
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HR considerations

UK employment law and best practice

This template is designed to support the process, but the document should be used alongside the relevant HR procedure and applied to the circumstances of the individual case.

Managing attendance fairly

Employers should approach attendance and punctuality concerns fairly and consistently. A manager should establish the relevant facts, give the employee an opportunity to explain their circumstances and consider the information provided before deciding whether further action is appropriate.

Acas guidance

Acas recommends that employers deal with attendance problems fairly and consistently and consider whether there is an underlying reason for an employee's absence or attendance difficulty. Informal discussions can provide an opportunity to understand the situation and try to resolve concerns before more formal action is considered. https://www.acas.org.uk/disciplinary-and-grievance-procedures

Disability and reasonable adjustments

Where lateness may be connected to a disability, employers should consider their obligations under the Equality Act 2010, including whether reasonable adjustments may be required. The manager should avoid making assumptions and should consider appropriate HR or occupational health support where relevant. https://www.legislation.gov.uk/ukpga/2010/15/contents

Disciplinary procedures

Persistent lateness may, depending on the circumstances and the employer's policies, become a disciplinary or other formal employment matter. If formal action is contemplated, the employer should follow its relevant procedure and provide the employee with an appropriate opportunity to respond to the concerns.

Working time and contractual arrangements

Employees are generally expected to comply with the working hours and attendance arrangements that apply to their employment. Managers should ensure that expectations around start times are clear and consistent with the employee's contract, working arrangements and any agreed changes.

Keeping appropriate records

A proportionate record should be kept of the attendance information considered, the discussion, any explanation provided and agreed actions. Records should be handled appropriately and in accordance with the organisation's data protection and record-keeping arrangements. https://www.gov.uk/data-protection

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FAQs

When should a manager have a meeting about lateness?

A meeting may be appropriate where lateness has become a recurring concern, is having a significant impact on the workplace or does not improve following an earlier informal discussion. The manager should consider the circumstances and relevant attendance information before arranging the meeting.

What should a manager say about repeated lateness?

The manager should explain the concern using factual examples, describe any relevant impact and give the employee an opportunity to respond. The conversation should focus on understanding the situation and agreeing what needs to happen next.

Should an employee be asked why they are late?

Yes. Understanding the reason for lateness can help the manager determine whether there is a practical solution or whether additional support may be appropriate. The manager should listen to the explanation before deciding what action to take.

What if the lateness is caused by a health condition?

If the employee indicates that a health condition or disability may be contributing to their lateness, the manager should consider whether further information, support or reasonable adjustments may be appropriate and seek HR advice where necessary.

Can repeated lateness lead to disciplinary action?

It can, depending on the circumstances, the employee's contract, the organisation's policies and the nature of the attendance concern. If formal action is considered, the employer should follow an appropriate and fair process.

Why use HRDocBox rather than AI?

AI can produce a generic lateness meeting script, but HRDocBox provides structured, UK-focused HR documentation designed around practical workplace processes. This script gives managers a consistent framework for raising concerns, understanding the employee's circumstances and agreeing appropriate next steps.

How this content is developed and reviewed

The Concern about lateness or timekeeping meeting script template is developed using a practical HR methodology that considers current UK employment legislation, ACAS guidance, CIPD good practice and the real-world HR process it supports. Templates and supporting information are regularly reviewed and updated, with additional reviews triggered by significant changes to legislation, guidance or established HR practice, helping ensure each document remains practical, relevant and suitable for UK employers.

About the author

Darryl Horn, Chartered HR Director

Darryl is a Chartered HR professional with over 25 years' experience in senior HR and employee relations roles.

He has extensive practical experience of managing disciplinary HR processes and founded hrdocbox to provide businesses with practical, professionally developed HR resources grounded in UK employment law and best practice.

HRDocBox has been creating practical UK HR documents since 2009.

Executive recommendation

"Darryl provides support and advice with excellent judgement, and has a strong understanding of people, policies and UK employment legislation."

"He is someone I trust; consistent, dependable, and committed to doing things properly."

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Ruth Brock Chief Executive Officer The Hygiene Bank
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