HR considerations
UK employment law and best practice
This template is designed to support the process, but the document should be used alongside the relevant HR procedure and applied to the circumstances of the individual case.
There is no general statutory requirement for an employer to conduct an exit interview in the UK. Exit interviews are primarily a good-practice tool that can help employers understand employee experience, identify recurring concerns and improve retention.
Fair and constructive feedback
Exit interviews should provide an appropriate opportunity for the employee to express their views without the employer attempting to influence the answers. The interviewer should listen objectively and avoid becoming defensive when criticism is raised.
Grievances and concerns
An exit interview should not be treated as a substitute for a formal grievance procedure. If an employee raises a serious concern during an exit interview, such as discrimination, harassment, bullying, health and safety or another potential breach of employment rights, the employer should consider whether the matter requires further investigation under its appropriate procedure.
ACAS recommends that employers take workplace grievances seriously and follow a fair procedure when an employee raises a formal concern. https://www.acas.org.uk/acas-code-of-practice-on-disciplinary-and-grievance-procedures
Data protection
Exit interview records will normally contain personal information and may contain sensitive information about the employee or other individuals. Employers should ensure that information is processed lawfully, securely and only for appropriate purposes. https://ico.org.uk/for-organisations/sme-web-hub/employment/
Where feedback is used for organisational reporting or trend analysis, employers should consider whether the information can be anonymised or aggregated so that individuals are not unnecessarily identifiable.
Confidentiality
Employers should be careful not to promise absolute confidentiality where information may need to be investigated or shared for legitimate employment, legal or safeguarding reasons. The employee should be given a realistic explanation of how their feedback will be handled.
Equality and discrimination
If an employee raises concerns about discrimination or harassment during an exit interview, the employer should take the concern seriously and consider whether further investigation is required. Employers should not dismiss such concerns simply because the employee is leaving the organisation.