How to Have Difficult Conversations


Our How to Have Difficult Conversations Book is a comprehensive guide aimed at equipping individuals with the skills to navigate challenging discussions effectively.
This is 15 pages / 5,000 words of essential guidance.




This book offers practical strategies for addressing sensitive topics, managing emotions, and achieving constructive outcomes. By providing step-by-step approaches, the book helps readers build confidence and improve their communication skills.
It covers the following:
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The Line Manager’s Role
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Difficult Topics of Conversation
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The conversation: five key tips
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Dealing with an employee's difficult attitude
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Following the meeting
This book is an essential resource for managers, team leaders, and anyone who needs to handle tough conversations in a professional or personal context. It covers a range of scenarios, from performance issues to personal conflicts, ensuring readers are prepared to handle difficult situations with empathy and clarity, fostering a more positive and productive environment.
Frequently Asked Questions
Frequently Asked Questions
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Can I use this template in my small business?
Yes. The How to Have Difficult Conversations is designed to be flexible and suitable for organisations of all sizes, including small businesses and charities. It follows UK employment law best practice, so even if you don't have an in-house HR team, you can confidently apply it.
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Is this template compliant with 2025 UK employment law?
Absolutely. All of our templates are drafted with the latest ACAS guidance and UK employment legislation in mind. We review and update them regularly, so you can be confident they remain compliant.
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Can I customise it for my organisation?
Yes, we highlight the areas that you need to update with your own details, and where you need to make decisions to suit your situation. This saves you time and ensures that you meet best practice.
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Do I get instant access?
Yes. Once purchased, you'll be able to download it instantly. Templates are provided in editable Word or Excel format so you can customise them easily, and in PDF format for easy sharing.
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What if I need more help, not just this template?
If you're looking for broader support, we also offer toolkits and library bundles that include this template, along with other HR templates and policies for fully managing your situation. These may be more cost-effective if you need deeper advice.