Hybrid working policy template

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This Hybrid Working Policy sets out how hybrid working operates within the organisation, including eligibility, workplace attendance, home working expectations, communication, performance, health and safety, data security and review arrangements. It provides a consistent framework while allowing individual arrangements to reflect the needs of different roles and teams.

Use this policy to:

  • Explain how hybrid working arrangements operate
  • Set clear expectations for office and home working
  • Assess whether roles are suitable for hybrid working
  • Set expectations around availability, communication and performance
  • Manage health and safety, equipment and information security when working remotely
  • Review and change hybrid working arrangements where circumstances require it
Hybrid working policy template
2026 Reviewed
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What's included in this template?

This template brings together the key information, sections and considerations you need to create a clear, comprehensive and professional HR document. Preview the document below.

  • Hybrid working principles and definitions
  • Role suitability and eligibility considerations
  • Office attendance, home working and availability expectations
  • Performance, communication and management arrangements
  • Health and safety, equipment and home-working requirements
  • Data security, confidentiality, reviews and ending arrangements
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Hybrid working policy

1   Overview

1.1   [Company] recognises that hybrid working can provide flexibility for employees while supporting the operational and commercial needs of the organisation. Where appropriate, the organisation will consider hybrid working arrangements based on the requirements of the role, the needs of the team, business requirements and the individual circumstances of the employee.

1.2   This policy sets out the principles and expectations that apply when an employee works partly from the workplace and partly from home or another location approved by [Company].

1.3   This policy does not create an automatic entitlement to hybrid working. Individual working arrangements will depend on the circumstances of the role and the arrangement agreed with the employee.

1.4   This policy should be read alongside the Flexible Working Policy, Health and Safety Policy, Information Security Policy, Data Protection Policy and any other relevant organisational policies.

2   Scope

2.1   This policy applies to employees who have been approved to work on a hybrid basis. It may also be used as a framework when considering requests for home or hybrid working from employees who do not currently have such an arrangement.

2.2   Hybrid working may not be suitable for every role. Some roles may require regular or continuous attendance at the workplace because of operational, customer, equipment, supervision, confidentiality, security or other requirements.

2.3   The organisation will consider individual circumstances fairly and consistently and will not make assumptions about an employee's suitability for hybrid working based solely on personal circumstances.

3   General principles

3.1   What is hybrid working?

3.1.1   Hybrid working means an employee carries out their role partly from the normal workplace and partly from home or another location approved by [Company].

3.1.2   The precise balance between workplace and remote working will depend on the role, team and business requirements. There is no standard number of home-working days that applies to every employee.

3.1.3   Hybrid working may include arrangements such as:

  • specified days working from home and specified days working at the workplace;
  • the workplace being the main place of work with occasional home working;
  • home being the main place of work with regular workplace attendance;
  • different arrangements depending on the requirements of the role or team; or
  • a temporary hybrid working arrangement or trial period.

3.2   Role suitability

3.2.1   Before agreeing hybrid working, [Company] will consider whether the role can be performed effectively away from the workplace.

3.2.2   Factors may include:

  • the nature of the duties;
  • customer and supplier requirements;
  • the need for face-to-face meetings;
  • team collaboration and communication;
  • access to equipment, systems or physical materials;
  • supervision and management requirements;
  • confidentiality and information security;
  • health and safety considerations;
  • service levels and operational requirements; and
  • the impact on colleagues and the wider organisation.

The organisation may determine that a

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£9.99
Specifications
Access 12 months, with updates
Length 5 pages • 2,219 words
Jurisdiction England, Wales, Scotland
Based on UK law, ACAS guidance
Last update 26/09/2026
Update reason HR best practice review.
Next review 26/03/2027
Delivery & Format Instant digital delivery, .doc · .txt · email

What is a hybrid working policy?

Hybrid working policy template preview

This policy provides a practical framework for managing hybrid working consistently while recognising that different roles, teams and business requirements may require different working arrangements. It is designed to give employees clarity about what is expected when working away from the normal workplace and to help managers make sensible, consistent decisions.

Defining hybrid working

Hybrid working involves an employee carrying out their role partly from the organisation's workplace and partly from home or another location approved by the organisation. The balance between workplace and remote working will depend on the role, business requirements, team arrangements and the employee's individual circumstances.

Assessing roles and arrangements

Not every role will be suitable for hybrid working. The organisation may consider the nature of the work, customer requirements, supervision, collaboration, equipment, confidentiality, health and safety and the practical requirements of the role when deciding whether hybrid working is appropriate.

Managing performance and communication

Hybrid working does not reduce the normal expectations around performance, conduct, attendance or availability. Employees will be expected to maintain appropriate communication, meet objectives and attend the workplace when required. Managers should focus on outcomes and performance rather than simply whether an employee is physically present.

Working safely and securely

Employees working from home remain subject to the organisation's health and safety, data protection, confidentiality and information security requirements. Employees must use approved equipment and systems, protect confidential information and report any health, safety or security concerns promptly.

Reviewing arrangements

Hybrid working arrangements should be reviewed periodically to ensure that they continue to work for the employee, team and organisation. An arrangement may be amended or withdrawn where there is a genuine operational, performance, conduct, health and safety or other business reason for doing so, subject to any contractual rights and applicable legal requirements.

Example

An employee working in a marketing role agrees a hybrid arrangement under which they normally work from the workplace on Tuesday, Wednesday and Thursday and from home on Monday and Friday. Their manager confirms that the arrangement is subject to the employee remaining available during normal working hours and attending additional workplace meetings where reasonably required.

The employee continues to attend important team meetings and customer meetings in person where their presence is necessary. On occasions when a meeting is scheduled for a normal home-working day, the employee is expected to attend the workplace unless an alternative arrangement is agreed.

After three months, the manager reviews the arrangement. Performance objectives have been achieved, communication with colleagues is effective and there are no significant concerns about availability or service delivery. The arrangement therefore continues, subject to the organisation's normal right to review working arrangements.

Six months later, the employee's team structure changes and the role requires substantially more face-to-face collaboration. The manager discusses the proposed change with the employee, explains the operational reasons and considers whether an alternative arrangement could work before confirming any revised working pattern.

The wider HR process

Related HR resources and workflow

Explore the HR resources that may be relevant before and / or after using the Hybrid working policy, helping you understand the wider process, maintain appropriate documentation and follow a consistent approach.

This
Hybrid working policy
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Letters
Hybrid working trial period announcement letter

This Hybrid Working Trial Period Announcement Letter provides a clear written record when an employee is invited to trial a hybrid working arrangement.

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Implementation guidance

Use these best practice actions, recommended timescales and process stages to understand when and how the Hybrid working policy should be used, helping ensure each step is handled consistently and appropriately documented.

Step Description Responsibility Timing
1 Assess the role and determine whether hybrid working is operationally suitable, considering the nature of the work, customer requirements, collaboration, supervision, technology and health and safety. Manager / HR Before agreeing an arrangement
2 Discuss the proposed working pattern with the employee, including expected workplace attendance, home-working days, availability, meetings and any specific requirements. Manager / Employee Before the arrangement starts
3 Confirm the arrangement in writing, including the working pattern, expectations, equipment, communication arrangements and review arrangements. Manager / HR Within 5 working days of agreement
4 Monitor how the arrangement operates, including performance, attendance, communication, workload, wellbeing, health and safety and business requirements. Manager Ongoing; discuss at regular 1:1s
5 Carry out a formal review and confirm whether the arrangement will continue, change or end. Any permanent contractual changes should be confirmed in writing. Manager / HR / Employee Normally after 3 months, then at least annually or when circumstances change
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Common mistakes

Understand the common mistakes to avoid when using this HR template, helping you reduce risk, prevent unnecessary costs and ensure the process is handled correctly.

  • Assuming every role is automatically suitable for hybrid working
  • Focusing on the number of days at home rather than business and role requirements
  • Failing to make expectations about availability, meetings and communication clear
  • Managing remote employees differently without an objective reason
  • Ignoring health and safety, confidentiality or data security when employees work from home
  • Treating a hybrid arrangement as permanently fixed without reviewing whether it remains appropriate
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HR considerations

UK employment law and best practice

This template is designed to support the process, but the document should be used alongside the relevant HR procedure and applied to the circumstances of the individual case.

Flexible working rights

Employees have a statutory right to request flexible working from the first day of employment. This includes changes to where work is carried out, such as working from home or adopting a hybrid working arrangement. Employees can make up to two statutory requests in any 12-month period, and an employer must normally make a final decision, including any appeal, within two months. This policy should therefore be read alongside the organisation's Flexible Working Policy and should not be used to restrict an employee's statutory rights. https://www.acas.org.uk/statutory-flexible-working-requests https://www.gov.uk/flexible-working

Handling flexible working requests

A statutory flexible working request must be handled reasonably and in accordance with the Acas Code of Practice on requests for flexible working. Employers should discuss the request with the employee before refusing it, unless the request is accepted in full. A refusal must be based on one or more of the permitted business reasons. Informal hybrid working arrangements can also be agreed outside the statutory procedure where appropriate. https://www.acas.org.uk/acas-code-of-practice-on-requests-for-flexible-working/html-version https://www.acas.org.uk/statutory-flexible-working-requests/options-for-agreeing-changes

Equality and reasonable adjustments

Hybrid working decisions should be made consistently and without unlawful discrimination. An employee may also request home or hybrid working as part of a reasonable adjustment where they are disabled within the meaning of the Equality Act 2010. Managers should consider individual circumstances rather than making assumptions about what an employee will or will not need. https://www.acas.org.uk/policies-for-home-and-hybrid-working/arrangements https://www.gov.uk/rights-disabled-person/employment

Health and safety

Employers retain health and safety responsibilities when employees work from home. Appropriate consideration should be given to the home-working environment, display screen equipment, posture, workload, stress and mental health, accidents, emergencies and lone working where relevant. The extent of assessment and control measures should reflect the risks involved. https://www.hse.gov.uk/ https://www.hse.gov.uk/working-at-home/

Working hours and rest

Employees working remotely remain subject to their normal working hours, rest breaks and working time requirements. Managers should ensure that home working does not create an expectation that employees are available outside their normal working hours or routinely work excessive hours. Workload and working patterns should be discussed where there are concerns. https://www.gov.uk/maximum-weekly-working-hours https://www.acas.org.uk/managing-staff-who-work-from-home

Data protection and information security

Employees working from home must continue to protect personal, confidential and commercially sensitive information. Approved devices, systems and communication methods should be used, confidential conversations should be protected from being overheard, paperwork should be stored securely and work information should not be mixed with personal information. Any monitoring of remote workers must also be proportionate and compliant with data protection requirements. https://ico.org.uk/for-organisations/uk-gdpr-guidance-and-resources/security/working-from-home/how-do-i-work-from-home-securely/ https://ico.org.uk/for-organisations/uk-gdpr-guidance-and-resources/employment/monitoring-workers/data-protection-and-monitoring-workers/

Contractual arrangements

A hybrid working policy does not automatically change an employee's contractual place of work or other contractual terms. Where a permanent change to contractual terms is agreed, it should be confirmed in writing. The organisation should check existing contracts before introducing or materially changing hybrid working arrangements. https://www.acas.org.uk/policies-for-home-and-hybrid-working https://www.gov.uk/flexible-working/after-the-application

Policy status

This policy should make clear whether it forms part of the employment contract. If it is intended to be a non-contractual policy, it should be capable of being amended in response to changing business, legal or operational requirements. Individual arrangements should still be confirmed clearly in writing where appropriate.

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FAQs

Does every employee have the right to work from home?

No. There is no general legal right for every employee to work from home. However, employees have a statutory right to request flexible working from their first day of employment, and working from home or hybrid working can form part of such a request. The organisation should assess requests reasonably and based on the circumstances of the role and business.

Can an employee request hybrid working informally?

Yes. An employee can discuss a proposed hybrid arrangement informally with their manager. The statutory flexible working procedure does not have to be used for every flexible working arrangement. However, a statutory request should be handled under the separate flexible working procedure and the Acas Code.

Can the organisation require an employee to come into the workplace on a home-working day?

Yes, where the agreed arrangement allows for this and the requirement is reasonable. For example, an employee may need to attend an important meeting, training session, customer meeting or other event. The expectations should be made clear when the arrangement is agreed.

Can a hybrid working arrangement be changed or withdrawn?

It may be possible to change or end an arrangement where business requirements, role requirements, performance, conduct, health and safety or other relevant circumstances change. The organisation should discuss significant changes with the employee and consider any contractual, statutory or equality implications before making the change.

Does working from home remove the employer's health and safety responsibilities?

No. Employers retain health and safety responsibilities for employees who work from home. The organisation should assess relevant risks and provide appropriate information, instruction, equipment and support. Employees must also follow health and safety requirements and report concerns.

Why use HRDocBox rather than AI?

HRDocBox templates provide a structured starting point designed specifically for UK employers, combining practical HR wording with relevant employment law, Acas guidance and workplace best practice. AI can help generate wording, but a professionally structured template provides a more consistent starting point for implementation, review and adaptation.

How this content is developed and reviewed

The Hybrid working policy template is developed using a practical HR methodology that considers current UK employment legislation, ACAS guidance, CIPD good practice and the real-world HR process it supports. Templates and supporting information are regularly reviewed and updated, with additional reviews triggered by significant changes to legislation, guidance or established HR practice, helping ensure each document remains practical, relevant and suitable for UK employers.

About the author

Darryl Horn, Chartered HR Director

Darryl is a Chartered HR professional with over 25 years' experience in senior HR and employee relations roles.

He has extensive practical experience of managing flexible working HR processes and founded hrdocbox to provide businesses with practical, professionally developed HR resources grounded in UK employment law and best practice.

HRDocBox has been creating practical UK HR documents since 2009.

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