Managers guide to appeals
Our Guide to Managing Appeals supports managers and HR professionals by providing a structured process for handling employee appeals efficiently and fairly.
- 2 pages / 669 words.
- Last updated 08/03/2025.
- Designed for United Kingdom use.
- Suitable for use in other territories; check local laws first.
- Instantly download as Word / PDF / plain text, or send by email.
- Includes 12 months’ access, with all updates to this page provided free of charge and notified to you.
Managers guide to appeals
Handling appeals is a critical process that ensures fairness and transparency within an organisation. This guide provides a structured approach to managing various types of appeals, including disciplinary, grievance, redundancy, and dismissal appeals, among others.
Types of Appeals
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Disciplinary Appeal: When an employee contests a disciplinary action taken against them.
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Grievance Appeal: When an employee is dissatisfied with the outcome of a grievance they raised.
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Redundancy Appeal: When an employee challenges the decision or process of their redundancy.
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Dismissal Appeal: When an employee appeals against their termination from the organisation.
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Performance Review Appeal: When an employee disputes the evaluation of their performance review.
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Pay and Benefits Appeal: When an employee contests decisions regarding their pay or benefits.
General Steps for Managing Appeals
1. Acknowledge the Appeal
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Receipt Confirmation: Acknowledge receipt of the appeal in writing promptly, specifying the date it was received.
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Clarify Process: Outline the appeal process, including timelines and what the employee can expect.
2. Review the Appeal
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Appoint an Independent Reviewer: Assign someone who was not involved in the original
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The Guide to Managing Appeals provides comprehensive instructions for handling employee appeals within an organisation. It outlines the essential steps and best practices to ensure a fair, transparent, and consistent process. This guide covers everything from initial receipt of an appeal to the final decision, including documentation, timelines, and communication protocols.
By following this guide, employers can effectively address grievances, maintain legal compliance, and uphold organisational integrity. It aims to foster trust and confidence in the appeals process, ensuring that employees feel heard and respected while protecting the organisation from potential disputes.
Frequently Asked Questions
Frequently Asked Questions
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Can I use this template in my small business?
Yes. The Managers guide to appeals is designed to be flexible and suitable for organisations of all sizes, including small businesses and charities. It follows UK employment law best practice, so even if you don't have an in-house HR team, you can confidently apply it.
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Is this template compliant with 2025 UK employment law?
Absolutely. All of our templates are drafted with the latest ACAS guidance and UK employment legislation in mind. We review and update them regularly, so you can be confident they remain compliant.
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Can I customise it for my organisation?
Yes, we highlight the areas that you need to update with your own details, and where you need to make decisions to suit your situation. This saves you time and ensures that you meet best practice.
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Do I get instant access?
Yes. Once purchased, you'll be able to download it instantly. Templates are provided in editable Word or Excel format so you can customise them easily, and in PDF format for easy sharing.
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What if I need more help, not just this template?
If you're looking for broader support, we also offer toolkits and library bundles that include this template, along with other HR templates and policies for fully managing your situation. These may be more cost-effective if you need deeper advice.
