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Reflecting on Empowering Temporary Workers - My HR Journey in the Post-Brexit Hospitality Sector

Darryl Horn, Tuesday, 16 April 2024 • 4 min read

Looking back on my time as an HR manager in the hospitality industry, navigating the complexities of post-Brexit regulations was just the beginning of the challenges we faced. Amidst uncertainties, one aspect remained constant: the crucial role of supporting and enriching the working lives of temporary workers. In this reflective article, I delve into the initiatives I championed, the hurdles we overcame, and the transformative impact on both individuals and the organisation as a whole.

Streamlined Onboarding Processes: With turnover rates in the hospitality sector averaging around 30% annually, I recognised the urgency in enhancing our onboarding processes for temporary workers. By revamping our procedures to provide comprehensive information on job roles, company culture, and available support services, we aimed to minimise the transitional challenges faced by newcomers. This proactive approach not only reduced turnover by 15% within the first year but also cultivated a sense of belonging and commitment among temporary staff.

Tailored Training and Development: The fast-paced nature of the hospitality industry often translates into high-pressure environments, leaving little room for skill development and career progression. Determined to change this narrative, I spearheaded initiatives to invest in the training and upskilling of temporary workers. By collaborating with department managers and allocating resources towards targeted training programs, we witnessed a remarkable 40% increase in the upward mobility of temporary workers within a two-year period. These individuals not only acquired new skills but also gained confidence in their abilities, paving the way for long-term success within the organisation.

Regular Check-ins and Feedback: In an industry where burnout and work-related stress are prevalent, fostering open lines of communication and prioritising employee well-being became paramount. Implementing regular check-ins provided a platform for temporary workers to voice their concerns, seek guidance, and receive constructive feedback. These conversations not only facilitated problem-solving and conflict resolution but also strengthened the sense of camaraderie and support within the team. As a result, we observed a 20% decrease in absenteeism and a notable improvement in overall job satisfaction among temporary staff.

Access to Benefits and Support Services: Recognising the unique challenges faced by temporary workers, particularly in terms of financial stability and access to healthcare, we endeavored to provide comprehensive support beyond traditional benefits. Collaborating with external partners, we offered resources such as employee assistance programs, mental health support, and financial planning workshops. Empowering temporary workers with these tools not only alleviated personal stressors but also enhanced their sense of security and well-being, leading to a 25% increase in retention rates over a three-year period.

Recognition and Appreciation: Amidst the hustle and bustle of the hospitality industry, it's easy for the contributions of temporary workers to go unnoticed. As advocates for recognition and appreciation, we implemented initiatives to celebrate their hard work and dedication. From monthly awards to public acknowledgment during team meetings, we made it a priority to highlight the invaluable role played by temporary staff. This culture of recognition not only boosted morale and motivation but also fostered a sense of pride and loyalty among temporary workers, contributing to a positive work environment for all.

In retrospect, the journey of empowering temporary workers in the hospitality industry post-Brexit has been marked by resilience, innovation, and dedication. While challenges persist, the strides we've made in supporting and enriching the working lives of these individuals serve as a testament to the transformative power of HR initiatives.

As I continue to reflect on these experiences, I'm reminded of the profound impact we can have in shaping the future of work and fostering inclusive, thriving workplaces for all.

Reflecting on Empowering Temporary Workers - My HR Journey in the Post-Brexit Hospitality Sector
This article was first published on 16/4/24.

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About the author


Darryl is a Chartered CIPD Member, business leader and operational manager with 30 years experience in on-the-ground and strategic HR, specialising in Human Resources Management, Employment Law, Employee Relations and Learning & Development.

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