What steps should I take to address a formal complaint of discrimination?

Addressing a formal complaint of discrimination requires a systematic and sensitive approach to ensure fairness, compliance with legal requirements, and the maintenance of a respectful workplace environment:

Preparation - 4 Steps

1. Develop a Clear Anti-Discrimination Policy

Policy Framework: Ensure your company has a comprehensive anti-discrimination policy outlining the types of discrimination prohibited, the procedures for reporting complaints, and the steps for investigating and resolving them.

Legal Compliance: Verify that the policy complies with relevant laws and regulations, such as the Equality Act 2010 in the UK. Ensure it covers all protected characteristics.

2. Create Accessible Reporting Channels

Confidential Reporting: Implement secure and confidential channels for employees to report discrimination, such as a dedicated hotline, email address, or online reporting system.

Anonymity Options: Provide options for anonymous reporting to encourage employees to come forward without fear of retaliation.

3. Train Employees and Managers

Regular Training: Conduct regular training sessions for all employees and managers on recognising, preventing, and addressing discrimination. Include information on the company’s policies and reporting procedures.

Empower Managers: Equip managers with

To show this success story in full, sign up for my Equal opportunities templates Toolkit or my Full Template Library (Plus) Plan.