Handling repeated policy breaches

One case I supported involved an employee who repeatedly breached company policy—mainly around conduct and timekeeping. While the issues weren’t serious in isolation, the repeated nature began to impact the team and overall standards. The manager was frustrated, unsure what to do next, and worried about acting unfairly.

We needed a clear, structured approach that gave the employee a fair chance to improve, while also reinforcing that repeated breaches couldn’t continue unchecked. Here’s how we approached it:

Step 1: Make Expectations Crystal Clear

We reviewed our policy framework to make sure expectations were unambiguous. The key policies—on conduct, attendance, and job standards—were clear, legally compliant, and easy to access via the handbook and online. We also added a regular ‘policy spotlight’ to team

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