How do I handle a situation where two employees are in conflict with each other?

Preparation - 4 Steps

1. Establish a Conflict Resolution Policy

Policy Framework: Develop a clear conflict resolution policy outlining the procedures for addressing conflicts between employees. Include steps for reporting conflicts, investigation processes, and resolution strategies.

Training and Education: Provide training to all employees on conflict resolution techniques, effective communication skills, and the importance of resolving conflicts constructively.

2. Create Open Communication Channels

Open-Door Policy: Encourage an open-door policy where employees feel comfortable raising concerns or conflicts with their managers or HR department.

Mediation Resources: Designate trained mediators or conflict resolution specialists who can help facilitate discussions and mediate conflicts between employees.

3. Promote a Positive Work Culture

Team Building Activities: Organise team-building activities and initiatives to foster a positive work culture, encourage collaboration, and build stronger relationships among employees.

Clear Expectations: Set clear expectations for behaviour and professionalism in the workplace, emphasising respect, empathy, and

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