You may consider implementing etiquette rules for the following three reasons:
- Professionalism: by using proper email language your Company will convey a professional image.
- Efficiency: emails that get to the point are much more effective than poorly worded emails.
- Protection from liability: employee awareness of what may be considered poor behaviour displayed in emails will protect your Company from risk.
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Good email etiquette
Email etiquette refers to the principles of behaviour that one should use when writing or answering email messages.
Bad email etiquette reflects badly on us, and a record of this is kept in mailboxes over which we have no control. Good email etiquette reflects well on us, improves our public perception and persona and increases the chance of a prompt and comprehensive response. It’s not hard to maintain good email etiquette once we know what it is.
Here are some important rules to follow when using email:
1. Delete spam!
Whilst we have robust spam filters in place, sometimes spam emails may reach our inbox. If you reply or ‘unsubscribe’, you are confirming that your email address is 'live' and it will generate even more spam. Therefore, just hit the delete button
2. Don't forward virus hoaxes or chain letters
If you receive an email message warning you of a new unstoppable virus that will immediately delete everything from your computer, this is most probably a hoax. By forwarding hoaxes you use valuable bandwidth and sometimes virus hoaxes contain viruses themselves
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