Employee Assistance Program (EAP) policy template

Overview

At [Company Name], we recognise the importance of promoting the health and wellbeing of our employees. We understand that personal and work-related issues can have a significant impact on employee wellbeing and job performance. To support our employees, we provide an Employee Assistance Program (EAP) that offers confidential and professional support and guidance to help employees address any personal or work-related issues they may be experiencing.

Scope

This policy applies to all employees of [Company Name] and is designed to provide guidance on the use of the EAP services.

General principles

The objectives of our EAP are to:

• Provide confidential and professional support to employees in managing personal and work-related issues.
• Promote employee wellbeing and resilience.
• Enhance job performance by addressing personal and work-related issues that may be impacting employee performance.
• Provide access to resources and support services that may not be readily available to employees.

Accessing the EAP

Employees can access the EAP by contacting [EAP provider name and contact information]. The EAP is available 24 hours a day, 7 days a week, and is accessible by phone, email, or online chat.

All communications with the EAP provider are confidential, and no information is shared with [Company Name] without the employee's consent, except where required by law.

Services provided by the EAP

The EAP provides employees with access to the following services:

• Confidential counselling services: Employees can receive confidential counselling support for a range of personal and work-related issues, including stress, anxiety, depression, relationship issues, and substance abuse.
• Legal and financial guidance: The EAP provides legal and financial guidance to help employees address personal and work-related issues, such as debt management, legal issues, and financial planning.
• Health and wellbeing resources: The EAP provides employees with access to a range of health and wellbeing resources, including articles, webinars, and workshops.
• Managerial consultations: The EAP provides managers with access to confidential consultations to discuss employee-related issues and develop strategies to support employee wellbeing and performance.

Confidentiality

All information shared with the EAP provider is strictly confidential. No information is shared with [Company Name] without the employee's consent, except where required by law. EAP counsellors are bound by professional codes of ethics and are committed to maintaining the highest standards of confidentiality.

Cost

The cost of the EAP services is fully covered by [Company Name] and is available to all employees free of charge.

Responsibility

It is the responsibility of all employees to maintain the confidentiality of the EAP services and to use them appropriately. Managers are responsible for promoting the EAP services and encouraging their team members to use them when needed.

Review

This policy will be reviewed annually to ensure that it remains relevant and effective in meeting the needs of our employees.

At [Company Name], we are committed to promoting the health and wellbeing of our employees. Our EAP provides confidential and professional support to help employees manage personal and work-related issues that may be impacting their wellbeing and job performance. We encourage all employees to access the EAP services whenever they need support or guidance.