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View full library-introduction-letter-template.jpg "Employee Assistance Program (EAP) introduction letter template")
Our Employee Assistance Program (EAP) Introduction Letter Template welcomes employees to confidential support, promoting well-being and work-life balance.
[Sender name]
[Sender address]
[date]
[Recipient name]
[Recipient address]
Dear [Recipient first name],
Employee Assistance Program
[Company Name] is committed to supporting the health and wellbeing of our employees. We understand that personal and work-related problems can affect your performance, motivation, and quality of life. That's why we have partnered with [EAP Provider], a leading provider of Employee Assistance Programs, to offer you a confidential and free EAP service.
What is an EAP?
An EAP is a confidential and professional counseling and advisory service that provides support to employees and their immediate family members who are experiencing personal or work-related issues. The service is available 24/7 and is accessible through a toll-free phone number or online portal.
What services
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An Employee Assistance Program (EAP) introduction letter is a formal communication sent by an employer to employees to introduce and promote the benefits of an EAP service. The purpose of the letter is to inform employees of the availability of the EAP, explain the services provided (such as stress, anxiety, depression, relationship problems, addiction, bereavement / death), and encourage them to use the service as needed.
The introduction letter should convey a message of support and care for employees' wellbeing and encourage them to use the EAP service as needed.
Use these best practice actions, recommended timescales and process stages to understand when and how the Employee Assistance Program (EAP) introduction letter should be used, helping ensure each step is handled consistently and appropriately documented.
Here are some UK employment legislation considerations to keep in mind when implementing an Employee Assistance Program (EAP) introduction letter:
The Equality Act 2010: This prohibits discrimination based on protected characteristics such as age, gender, race, and disability. The EAP introduction letter should be written in a way that is inclusive and non-discriminatory.
The General Data Protection Regulation (GDPR): This governs the collection, processing, and storage of personal data. The EAP introduction letter should clearly explain how personal data will be handled and protected.
The Health and Safety at Work etc. Act 1974: This requires employers to ensure the health, safety, and welfare of their employees. The EAP introduction letter should emphasise the employer's commitment to employee wellbeing.
The Mental Health (Discrimination) Act 2013: This prohibits discrimination against people with mental health conditions. The EAP introduction letter should promote the EAP service as a means of supporting employees with mental health concerns.
Yes. This template has been designed for organisations of all sizes, including small businesses, charities and growing employers. It follows UK employment law best practice and can be adapted to suit your organisation.
Our templates are developed with UK employment legislation, Acas guidance and HR best practice in mind and are reviewed and updated as relevant requirements change. However, every employment situation is different, so the template should be adapted to the circumstances and checked against the employee's contract and your organisation's procedures before use.
Yes, we highlight the areas of the document that you need to update with your own details, and where you need to make decisions to suit your situation. This saves you time and ensures that you meet best practice.
Yes. Once purchased, you'll be able to download it instantly. Templates are provided in editable format (such as .doc or .xls) so you can customise them easily, and in PDF format for easy sharing.
If you're looking for broader support, we also offer toolkits and library bundles that include the Employee Assistance Program (EAP) introduction letter template, along with other HR templates and policies for fully managing your situation. These may be more cost-effective if you need deeper advice.
AI can produce a document quickly, but effective HR documentation needs to be more than well-written words. It needs to reflect relevant UK employment law, HR best practice, practical considerations and the circumstances in which it will be used. These resources have been professionally developed around that wider HR context, drawing on extensive practical experience, rather than simply generating a generic document from a prompt.
Darryl Horn, Chartered HR Director
Darryl is a Chartered HR professional with over 25 years' experience in senior HR and employee relations roles.
He has extensive practical experience of managing wellbeing processes and founded hrdocbox to provide businesses with practical, professionally developed HR resources grounded in UK employment law and best practice.
"Darryl provides support and advice with excellent judgement, and has a strong understanding of people, policies and UK employment legislation."
"He is someone I trust; consistent, dependable, and committed to doing things properly."
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