HR considerations
UK employment law and best practice
This template is designed to support the process, but the document should be used alongside the relevant HR procedure and applied to the circumstances of the individual case.
Mental health and wellbeing surveys can form part of an employer's wider approach to managing workplace health, safety and employee wellbeing. The most useful surveys focus on workplace factors that employers can influence rather than attempting to diagnose individual mental health conditions.
Health and safety
The Health and Safety at Work etc. Act 1974 places general duties on employers to protect employees' health, safety and welfare so far as reasonably practicable. HSE guidance on work-related stress recommends that employers identify the causes of stress and take action to manage risks. https://www.hse.gov.uk/stress/risk-assessment.htm
A wellbeing survey can provide useful employee feedback as part of this wider process, particularly when questions explore workload, control, support, relationships, role and organisational change.
Work-related stress
HSE's Management Standards approach identifies six areas of work design that can contribute to stress: demands, control, support, relationships, role and change. https://www.hse.gov.uk/stress/standards/
Using questions around these areas can help employers identify workplace themes that may warrant further investigation or action rather than treating stress purely as an individual employee issue.
Equality Act 2010
Mental health conditions can amount to a disability under the Equality Act 2010 where the statutory definition is met. Employers may therefore need to consider reasonable adjustments for disabled employees. ACAS provides guidance on reasonable adjustments and mental health at work. https://www.acas.org.uk/reasonable-adjustments
A survey should not be used to determine whether an employee is legally disabled or to make assumptions about an individual's condition. Where an employee identifies a potential support need, the appropriate HR process should be followed.
Confidentiality and personal information
Mental health information can involve particularly sensitive personal information. Employers should be clear about whether survey responses are anonymous, confidential or identifiable and should only collect information that is necessary for the stated purpose.
The Information Commissioner's Office provides guidance on handling workers' health information and explains that employers should consider necessity, transparency, security and appropriate access when processing health information. https://ico.org.uk/for-organisations/uk-gdpr-guidance-and-resources/employment/
Acting on survey findings
A wellbeing survey is most effective when employees can see that their feedback has been considered. HSE's approach to work-related stress emphasises identifying risks, involving employees and taking action to address problems. https://www.hse.gov.uk/stress/what-to-do.htm
Employers should therefore avoid collecting sensitive wellbeing information without considering how meaningful themes will be reviewed and what action can reasonably be taken.
Support and signposting
A survey should not be presented as a substitute for professional mental health support. Employees should be signposted towards the organisation's existing support routes, such as an employee assistance programme, occupational health or other appropriate resources where these are available.