Complaints policy template
Our complaints policy template equips you with a structured framework for effective use.
Complaints policy
1 Purpose
1.1 [Company Name] is committed to providing a high level of service and maintaining a positive working environment. This policy outlines our procedure for handling complaints effectively, fairly, and consistently, ensuring that any issues are addressed in a timely and professional manner.
2 Scope
2.1 This policy applies to all employees, contractors, customers, and other stakeholders who may wish to raise a formal complaint regarding our services, actions, or policies.
3 General Principles
3.1 Policy Statement
3.1.1 [Company Name] encourages open communication and strives to resolve complaints as quickly as possible. We view complaints as valuable feedback, using them as an opportunity to improve our service, relationships, and operational practices.
3.2 Definitions
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4 Complaint: An expression of dissatisfaction about the service, conduct, or treatment experienced from [Company Name].
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5 Complainant: Any individual or group making the complaint.
5.1 Complaints Procedure
5.1.1 Informal Resolution
We encourage individuals to first attempt to resolve complaints informally by discussing them directly
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What is this for?
This Complaints policy template aims to offer you a versatile and customisable tool, serving as a solid foundation for your needs. Utilise it to ensure consistency, enhance accuracy, and save valuable time.
Adapt it to suit your unique requirements, ensuring efficiency and effectiveness in your HR processes.
