Neonatal Care Leave request acknowledgement letter template
Supporting information
A clear letter template for acknowledging employee requests for Neonatal Care Leave and outlining next steps, pay eligibility, and available support.
Neonatal Care Leave request acknowledgement letter
[Sender name]
[Sender address]
[date]
[Recipient name]
[Recipient address]
Dear [Recipient first name],
Neonatal Care Leave request
Thank you for informing us of your situation and for submitting a request for Neonatal Care Leave.
We are sorry to hear that your baby requires neonatal care and understand this is likely to be a very challenging time.
Leave details
We acknowledge receipt of your request for Neonatal Care Leave starting on [Start Date] and ending on [End Date]. You have indicated that this leave relates to:
-
A baby born on [Date of Birth].
-
Admission to neonatal care on [Admission Date].
You're previewing 30% of this document. For instant full access, purchase this item or a parent bundle.
What is this for?
This template helps organisations respond promptly and compassionately to Neonatal Care Leave requests.
It outlines the key dates, confirms eligibility for leave and pay, and reassures employees that their situation will be handled sensitively.
Managers can use it to maintain clarity and compliance while showing empathy during a stressful and emotional time for the employee.
Documentation sequence
Neonatal Care Leave and Pay policy
A comprehensive policy offering Neonatal Care Leave and Pay for eligible employees when their baby needs extended hospital care after birth.
Process timescales
Best practice for using the Neonatal Care Leave request acknowledgement letter template, including key actions before, during, and after implementation.
Instantly unlock with a purchase.
Instantly unlock with a purchase.
| Step | Description | Responsibility | Timing |
| 1 | Receive and log the employee’s request for neonatal leave, including any supporting documentation (e.g. hospital admission evidence). | Line Manager or HR | Day 1 of receiving the request |
| 2 | Review eligibility based on statutory requirements and internal policy (e.g. length of service, documentation provided). | HR | Within 2 working days of receipt |
| 3 | Prepare and issue a Neonatal Leave Acknowledgement Letter confirming receipt, outlining next steps, entitlements, and any action required. | HR | Within 3 working days of receiving request |
| 4 | Maintain communication with the employee regarding their leave plans, anticipated duration, and any updates. | Line Manager / HR | Ongoing while leave is active |
| 5 | Schedule a check-in ahead of return to work to discuss any support needed and reintegration. | Line Manager | 2–3 weeks before expected return date |
