Guide to return to work interviews
This guide provides guidance on conducting effective return to work (RTW) interviews after periods of absence, helping managers gather relevant information, address any concerns or barriers, and facilitate a smooth transition back to work.
return to work interviews
Before conducting a return to work interview, identify a private room where the meeting can take place without interruption, consider whether it would be best to conduct the meeting over the phone or face to face, and gather any relevant information you might need at hand, such as the employee's absence record or fit note.
It is also a good idea to plan a loose structure for the interview to ensure all bases are covered. Examples of return to work interview questions include:
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What caused the absence? Was work a contributing factor?
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Is this an ongoing or recurring condition?
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Did you see a GP? What was the outcome?
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How are you feeling now? Do you feel able to return?
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Could it happen again? Is there anything that can be done to prevent recurrence?
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What adjustments might help facilitate a return to work? (For example, can changes be made to their working pattern, physical work environment and/or role?)
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What support do they need to get back on track? (They might need refresher training, a prioritised action plan, etc.)
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Return to work interview - model form
Benefits of return to work interviews
Though not a legal requirement, there are a number of business benefits of return to work interviews. In particular, they can help employers to:
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What is this for?
The primary purpose of a return to work interview is to welcome the employee back, discuss the reasons for their absence and confirm that they are fit to attend work.
It is also an opportunity to bring the employee up to speed with any changes that have occurred during their absence, develop a return to work plan (which might include making reasonable adjustments), and identify any underlying health concerns that need to be addressed.
