Managers guide to grievances
Use this guide to understand the law and good practice on employee grievances, including the effective management of grievances and the practicalities of dealing with grievances.
Managers guide to grievances
Grievances are concerns, problems or complaints that employees raise with their employer. A grievance might concern matters such as an employee's work, physical working environment, pay and benefits, working hours, health and safety, working relationships or general treatment at work.
The purpose of a grievance procedure is to allow employees to raise genuine workplace grievances and have them dealt with fairly and objectively without fear of recrimination.
The grievance procedure should be in writing, as this helps to clarify the process. The structure of a grievance procedure It should be possible for most grievances to be dealt with informally by the employee's line manager. However, as it may not be possible to resolve some grievances informally, the organisation's grievance procedure should also allow employees to raise grievances formally with management or with the HR department if the organisation has one.
Most employers will stipulate in their grievance procedure that an employee who has a formal grievance should, in the first instance, raise it with his or her immediate line manager (unless the line manager is the subject of the grievance - in
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What is this for?
This guide reflects the "ACAS code of practice on disciplinary and grievance procedures", which provides practical guidance on handling workplace grievances.
