Resolving a workplace conflict

One of our clients reached out after noticing rising tensions within their teams. While no major issues had occurred, disagreements were starting to affect collaboration and productivity. They wanted guidance to prevent conflicts from escalating and to strengthen their overall workplace culture. I stepped in to help.

The Concern

The client’s managers were struggling to address conflicts consistently, and employees were unsure how to raise issues safely. Existing policies were vague, and there was no structured approach to mediation or follow-up. The client needed a solution that would be practical, proactive, and easy to implement without creating unnecessary bureaucracy.

My Support

I worked with the client to develop a structured conflict resolution framework, focusing on preparation, prevention, and effective management. Here’s how we did it:

Step 1: Establish a Conflict Resolution Policy

We created a clear, step-by-step policy outlining how to report conflicts, investigate concerns, and resolve

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