HR considerations
UK employment law and best practice
This template is designed to support the process, but the document should be used alongside the relevant HR procedure and applied to the circumstances of the individual case.
Performance improvement processes should give an employee a fair opportunity to understand concerns, respond to them and improve where appropriate. ACAS recommends that employers try to understand the reasons for poor performance and provide appropriate support before moving to formal action where reasonable. https://www.acas.org.uk/improving-performance-and-conduct
Performance and capability
ACAS recommends that employers set clear standards and objectives, explain where performance is falling short and give employees appropriate support to improve. https://www.acas.org.uk/improving-performance-and-conduct
A PIP should therefore identify specific areas for improvement rather than relying on broad statements that an employee's performance is unsatisfactory.
Evidence and opportunity to respond
The employee should be given a meaningful opportunity to explain their position and provide relevant information before decisions are made. ACAS recommends that employers establish the facts and allow employees to respond when dealing with performance or conduct concerns. https://www.acas.org.uk/acas-code-of-practice-on-disciplinary-and-grievance-procedures
The first PIP meeting should therefore be presented as an opportunity for discussion and improvement rather than as a predetermined outcome.
Disability and reasonable adjustments
Where performance may be affected by a disability, the employer should consider whether reasonable adjustments are required. ACAS explains that reasonable adjustments can include changes to working arrangements, equipment, duties, procedures or support depending on the circumstances. https://www.acas.org.uk/reasonable-adjustments
Employers should consider this before deciding that an employee has simply failed to meet the required standard.
Fair and measurable objectives
A PIP should contain clear and realistic objectives that relate to the requirements of the employee's role. Performance should be assessed against those agreed measures rather than subjective impressions.
The employee should understand what improvement is required, how it will be measured, what support will be available and when progress will be reviewed.
Formal capability procedures
Where a PIP forms part of a formal capability process, the employer should follow its own capability policy and ensure that the process is fair and consistent. ACAS guidance recommends that employers follow a fair procedure where formal action is being considered. https://www.acas.org.uk/acas-code-of-practice-on-disciplinary-and-grievance-procedures