Managers guide to return to work interviews
This guide provides guidance on conducting effective return to work (RTW) interviews after periods of absence, helping managers gather relevant information, address any concerns or barriers, and facilitate a smooth transition back to work.
- 2 pages / 729 words.
- Last updated 16/12/2024.
- Designed for United Kingdom use.
- Suitable for use in other territories; check local laws first.
- Instantly download as Word / PDF / plain text, or send by email.
- Includes 12 months’ access, with all updates to this page provided free of charge and notified to you.
Managers guide to return to work interviews
Before conducting a return to work interview, identify a private room where the meeting can take place without interruption, consider whether it would be best to conduct the meeting over the phone or face to face, and gather any relevant information you might need at hand, such as the employee's absence record or fit note.
It is also a good idea to plan a loose structure for the interview to ensure all bases are covered. Examples of return to work interview questions include:
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What caused the absence? Was work a contributing factor?
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Is this an ongoing or recurring condition?
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Did you see a GP? What was the outcome?
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How are you feeling now? Do you feel able to return?
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Could it happen again? Is there anything that can be done to prevent recurrence?
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What adjustments might help facilitate a return to work? (For example, can changes be made to their working pattern, physical work environment and/or role?)
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What support do they need to get back on track? (They might need refresher training, a prioritised action plan, etc.)
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Return to work interview - model form
Benefits of return to work interviews
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The primary purpose of a return to work interview is to welcome the employee back, discuss the reasons for their absence and confirm that they are fit to attend work.
It is also an opportunity to bring the employee up to speed with any changes that have occurred during their absence, develop a return to work plan (which might include making reasonable adjustments), and identify any underlying health concerns that need to be addressed.
Frequently Asked Questions
Frequently Asked Questions
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Can I use this template in my small business?
Yes. The Managers guide to return to work interviews is designed to be flexible and suitable for organisations of all sizes, including small businesses and charities. It follows UK employment law best practice, so even if you don't have an in-house HR team, you can confidently apply it.
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Is this template compliant with 2025 UK employment law?
Absolutely. All of our templates are drafted with the latest ACAS guidance and UK employment legislation in mind. We review and update them regularly, so you can be confident they remain compliant.
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Can I customise it for my organisation?
Yes, we highlight the areas that you need to update with your own details, and where you need to make decisions to suit your situation. This saves you time and ensures that you meet best practice.
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Do I get instant access?
Yes. Once purchased, you'll be able to download it instantly. Templates are provided in editable Word or Excel format so you can customise them easily, and in PDF format for easy sharing.
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What if I need more help, not just this template?
If you're looking for broader support, we also offer toolkits and library bundles that include this template, along with other HR templates and policies for fully managing your situation. These may be more cost-effective if you need deeper advice.
